We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.    We’re proud of our talented, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us in our newly created HR Manager role and help us do what we do best: propelling business forward.   This will be a hybrid role working at our Costa Rica office 4 days per week, and one day per week from home.  
The HR Manager is the primary HR contact for our Costa Rica team and site as well as a key contributor to the Americas HR Business Partner team. The team team joined Progress through a recent acquisition and the HR Manager plays an important part in the integration of the team and operations into the broader Progress organization, partnering with local leaders, managers and employees as well as your HR colleagues to align HR and company strategies that drive employee engagement, manager effectiveness and local/regional development. In this role, you will: 

Site Success 

Understand the objectives of Progress overall, the HR organization and the various team within the Costa Rica site and the Americas region. Develop and effectively deliver HR programs, initiatives, etc. that advance these groups’ interests. This work involves a high level of complexity and collaboration across HR and business teams. Execute HR programs, practices and processes for the site and/or region, working across all levels, e.g. local leadership, managers and employees as required Be the subject matter expert on local employment legislation and practices for the location. Lead monthly local leadership team meetings as well as regular connects with local employees and managers. Lead a team of representatives across G&A functions with responsibility for the site. Assist with recruiting efforts as needed. 

Employee Engagement & Support 

Independently assess and successfully resolve a broad range of local/regional employee matters. Conduct in-depth analyses, collaborate with internal SMEs, propose solutions that incorporate innovation and best practices, consider budget implications and ROI. Align with key stakeholders to adopt and implement solutions.  Be the primary point of contact for employee relations issues, providing guidance and support on policies, practices and conflict resolution.  Annual employee engagement survey: Review and analyze regional and country-level employee engagement results. Prepare local reports, share with local leadership/management. Collaborate with local leadership and G&A functions to develop and execute action. Support leaders in driving progress and accountability. Identify learning/development needs of local population, make recommendations, collaborate with our internal learning team to develop training, participate in delivery. Lead and/or participate in employment processes, where needed. 

Manager Effectiveness 

Lead and/or participate in manager development for the site/region, collaborating with the learning team on content, advising on skills needs, local legislation requirements, cultural nuances, etc. Advise and support managers through various HR programs execution, performance management, etc. 

Mergers & Acquisitions 

As noted above, assist employees and managers in the integration of our Costa Rica team into the Progress organization. Partner with the Americas HRBP team, M&A lead and others to execute on the strategy for this execution. Further support the company’s acquisition growth strategy by playing a key role throughout the M&A lifecycle as needed.  

HR Organizational Excellence 

Identify areas for process and program improvement, make recommendations. Collaborate with internal CoEs to develop and deliver solutions.  Act as mentor to support team development. Share knowledge of local HR regulations and practices with broader HR team, site leadership, etc.  

Your background: 

Bachelor’s degree in a relevant course of study 4+ years in a regional HR role, ideally as part of a global HR organization; experience in other aspects of HR, particularly in recruiting, a plus.  Experience with acquired populations and/or “employer of record” relationships strongly preferred. Demonstrated excellence in relationship-building and stakeholder management across all levels of leaders and employees. Extensive experience handling complex employee relations matters. Strong communication skills, both written and verbal; able to translate complex messages to various stakeholder groups in both individual and group settings Self-motivated, organized and strong analytical skills. Able to manage competing and urgent priorities in a fast-paced and prone to change environment. Experience working in a global organization, effectively collaborating across cultures and time zones. If this sounds like you and fits your experience and career goals, we’d be happy to chat.    
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with. Apply Now! #LI-hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!