Duties Include:

Maintaining all Mexico based employee documentation/files. To assist with New Employee Orientations & assure to have complete personnel files, including the request to sign all legal documents. Perform HR/related activities on HRIT tools (SAP/SuccessFactors platform), primarily pertaining to the employee life cycle (from Hire to Retire). Assist with document audits which may include urgent requests to scan and send/upload documentation for internal/external audits or per legal/HR Business Partner requirements Assist with Tier One general inquiries such as policy content, basic leave questions, employee’s requirements to update documents such as life insurance and other transactional requests. To process the various HR transactions as per the laid guidelines/SOP Manage calls from employees & other HR Staff (Proficient English/verbal communication skills) To receive/respond to email inquiries and assigned tickets - (Proficient writing skills) To perform tasks within the established turnaround time and capable of multitasking on a day to day basis Open for new business process changes and adaptability for new systems/technology Entering/maintaining data in HCM modules Meeting with Ministry of Labor and other external agencies where necessary for submitted mandatory forms/documentation Other onsite responsibilities as assigned.

 

Basic Qualifications:

Relevant Bachelor’s degree, or equivalent combination of education and experience Proficient in English and Spanish Preferred location in Guadalajara and the ability to commute and report to NTT Guadalajara Office High level of accuracy and attention to detail Proficient organizational skills Ability to work independently Preferred previous experience working with filing and inventories. Solid communication and interpersonal skills with proven experience in handling confidential information with utmost confidentiality, tact, and diplomacy

Intermediate level proficiency in MS Office (Word, Excel, Outlook, PowerPoint, SharePoint)