Join JPMorganChase in Colombia and you will be part of this amazing journey and opportunity to provide exceptional service to our employees and their needs, simplifying and automating complex processes. Partner with support teams in India and the Philippines in delivering a superior HR experience, ensuring that processes are fully standardized and optimized, yet in compliance with local regulatory requirements. The Human Resources Global Operations team provides the full range of local HR operational services including, but not limited to payroll, employee benefits, health & safety, onboarding & off-boarding, immigration, data management & Management Information Systems linked with global HR systems as well as local time & attendance tracking and benefit administration. Also receive several coaching to develop professional skills while experiencing our inclusive culture led by our principles: Service, Hearth, Curiosity, Courage and Excellence.

As a Human Resources Operations Analyst in Employee Digital and Service Experience, you are a strong self-starter, who thrives working within a demanding, fast paced global environment, whilst managing competing priorities. 

Job responsibilities:

Understand employee needs and drive to a seamless end to end employee experience Identify opportunities to optimize operational execution, defining best practices, whilst developing a deep understanding of business requirements. Develop compliant solutions that align with internal requirements across locations, with consideration to impacts both upstream and downstream. Ensure all operational processes are delivered according to our risk and control framework and aligns to regulation. Support tax and year end  and employee tax activities where required such as salary packaging, payroll tax, etc.  Maintain all process documentation and update changes as required.

Required qualifications, capabilities, and skills: 

A Bachelor's degree in a relevant discipline, preferably HR Exceptional data analytical skills to help identify process gaps when measured against internal policies, systems and Regulatory Reporting obligations Intermediate to advanced excel skill level and ability to deliver meaningful analytics and insight to the business Highly detail oriented and solutions oriented thinker who is able to perceive issues from a client’s perspective Strong communicator, both verbal and written Excellent client relationship skills with an ability to identify, build and maintain relationships both within HR and externally to deliver successful outcomes Self-starter; ability to resolve BAU issues effectively with strong service and ownership mindset Team player with ability to work in a small team cohesively

Preferred qualifications, capabilities and skills:

Minimum of 2 years’ experience working in HR or related discipline Understanding of employment tax and year end processes Automation or exposure to automation tools preferred