The Human Resources Customer Care Representative will help build a people-first culture that delivers business results. Providing expert HR consultation to both management and employees, as well as day-to-day HR support, within a Flowserve business unit.

Hybrid role: 2 days in office/3 days remote (work from home)

Your role:

Respond to customer requests and provide guidance to associates and managers

Consistently execute HR processes, using case management, chat and telephony

Provide guidance to associates and managers on self-service transactions and navigating the HR portal

Research solutions to HR customer inquiries and escalate as needed

Understand and be able to communicate HR policies, processes, and procedures

Adhering to Flowserve’s safety, integrity and code of conduct policies

Other duties as required and assigned by manager

Your profile:

Bachelor’s degree in business/HR

Ideally one year of experience in HR or customer service

Proficiency in English and Spanish

Exceptional customer service, emotional intelligence and empathy

Excellent probing abilities, to identify true need from customer

Resourcefulness and ability to find answers quickly

Thorough with responses to inquiries and issues

Adaptable to different customer types and situations

Technologically savvy to improve and automate activities

Confidentiality and discretion for managing sensitive information

Executive presence and ability to deliver high touch support

Preferred:

Studies in Human Resources

Relevant experience

Prior experience in an HR Operations Environment

Working knowledge of Workday and/or Neocase

Physical Requirements:

Requires a sedentary seated or standing position for five or more hours per day with repetitive motion/activity on a computer. Would need to be able to lift up to 20lbs/9kg

What we can offer you:

Friendly multicultural environment and team events

Life, accident and health insurance

Cafeteria Package

Career development and training opportunity

There is an opportunity for home office