At Amazon, our centralized HR Partners are known for their knowledge of HR programs, processes and tools. They act as the frontline consultant to mainly people managers to create a positive employee experience, offering consistent HR advice on people matters. They operate and are seen as subject matter experts, having sound knowledge in company and local programs, processes and policies, offering a strong and compelling point of view around HR related matters, thus building credibility. They are committed to collaboration with multiple HR Business Partners, cross functional teams and people managers across the various businesses. A key area of focus is to increase manager capability which should enable them to be more self-sufficient and drive manager education on important people programs, policies, tools and processes.

Key job responsibilities
Manager Capability and Consultation
Managers expect the right support at the right time to help them be effective and grow as people leaders. When managers need additional support beyond what is available through self-service or centrally, the HRP is uniquely positioned to provide high judgement support via one-on-one consultation and recommendations.

Provide support to managers navigating complex and nuanced cases with processes beyond what is provided within internal tools (i.e., job code changes, garden leaves, rehire eligibility, promotions, leave of absences, compensation, country legislation guidance etc.).

Act as a thought partner to managers to provide high-judgment HR consultation on multifaceted or high-risk people-related matters.

Collaborate and partner with central teams, such as IXT, Legal, and others, when high-impact decisions require additional input and expertise.

Provide consistent, yet personalized guidance to managers on disciplinary processes or violations.

Performance and Talent Management
Managers are expected to provide regular feedback, both positive and constructive, to help employees understand their strengths, areas for improvement, and how they can continue to grow and develop. The HRP supports managers through this process.

Partner with managers to ensure fair and consistent performance management for their team by providing high judgment guidance on processes and monitoring and auditing that manager evaluations are free from bias.

Partner with managers to ensure they are equipped to evaluate and coach their employees.

Analyze performance data, risks across teams, and trends to identify areas for improvement in the performance management system.

Partner with PXT teams to support creation, launch, and feedback loops on manager tools.

People Relations
There is a shared ownership and shared responsibility between Global Corporate Employee Relations (GCER) and HRP teams to support employee and labor relations efforts for managers and individual contributors. As key stakeholders in the Employee and Labor Relations space, HRPs partner with GCER on a number of matters.

Conduct thorough and impartial investigations and support employee grievances and escalations.

Engage with managers and employees in informal discussions, non-investigations, and mediation outside of formal investigations.

Support local requirements related to internal and external employee representative bodies (i.e., Work Councils, Unions).

Analyze findings of investigations, prepare recommendations, and ensure issues are closed out with relevant stakeholders.

Raise hot spots, trends, and recommendations to key partners, such as HR Business Partners and more, to de-risk the business.

Manager Experience Steward
HRPs work directly with managers every day and believe advocating for a great manager experience at Amazon will positively impact the broader employee and customer experience. The HRP teams are uniquely situated to partner with managers, dive into pain points, and relentlessly pursue the ideal manager experience across the manager ecosystem.

Obsess over the manager experience and inspect for areas of improvement and simplicity.

Utilize voice of the manager to advocate and escalate on behalf of managers for Amazon tools and processes.

Partner with Amazon-wide and organization’s central teams to work backwards from the manager for product and process changes.



A day in the life
You will partner with HRBP(s) to support US managers in our Entertainment businesses. Generally, each day you are meeting with or addressing manager questions related to performance management, employee relations, employee coaching or questions on HR process or policy. You may be diving deep into data to assess the health of the businesses you support and providing insights to business leaders and the HRBPs you support. You may be dealing with employee escalations or investigations and/or partnering with central teams in support of these issues. You may be the POC within your team on specific processes or initiatives. Each day will vary, but you will always learn something new and be exposed to new challenges.