Finding a **Hybrid** job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a HR Program Delivery & Service Centre- to work at a premier client in **Greenville SC 29607** Job Duration: 6+ Month(Hybrid) Hours: Mon-Fri, 8:00am to 6pm Either 8 to 4:30 or 9:30 to 6 **Note: Hybrid Model- Beginning 3 to 4 days for first couple weeks. Likely once a week after that. This is could change, need to be flexible.** **Roles and Responsibilities:** The Human Resources Contact Center Specialist provides resource support on all HR policy, process, and procedures including in depth knowledge of Benefits and Payroll processes and transactions and employee programs and services (including navigational support of all HR systems). The Human Resources Contact Center provides guidance and support to all employees, retirees, people managers and the HR community and acts as the first point of contact (phone, email, chat) for all inquiries related to employee programs and services, HR policy, process, and procedures, including navigational support, and escalation of issues. Acts as first point of contact for employee and people manager issues and escalates to Advice Channel when required Answers and resolves employee and people manager issues including navigational support and processing corrective transactions when required Provides advice on how to complete requests and/or determines options for next steps based on scenarios. These could include: guidance related to completing HR responsibilities (year-end compensation, mid-year and year-end processes, resource planning); guidance related to making employee data changes (new hires, transfers, terminations, retiring); guidance related to the administration of employee programs (Service recognition, PTO/Vacation entitlement, time administration) Supports a continuous improvement environment by raising issues, escalating concerns, proactive identification of process changes and being an agent of change Maintains adherence to all audit/compliance and regulatory requirements Keeps pace in a rapidly changing environment while maintaining strong knowledge and a positive attitude Contributes positively to the team through the sharing of knowledge, ideas and active participation in meetings, coaching and personal development Achieves operational metrics in support of the delivery of the service center service level agreements and industry best practices. These include standards related to Contacts/Hour and Schedule Adherence Delivers legendary service experiences consistent with company culture in all contacts (phone, email, chat) through extensive and in-depth knowledge of people manager and HR policy, process and procedures and employee programs; efficient navigational skills; and effective call control/business writing Keeps current with changes in people manager responsibilities as well as HR policy, process and procedures Reviews and completely understands deliverables of all weekly people manager communications Maintains a thorough knowledge of all HR policy, process and procedures including navigational support of all HR systems Maintains expertise in the areas of benefit and payroll processes and transactions **TOP 3 MUST HAVES:** HR experience HR systems (workday, peoplesoft, service now) College/ Associates/Certifications degree **Qualifications and Experience:** Minimum High School diploma or equivalent required, a minimum of an Associate Degree is preferred2+ years of related experience Strong communication skills (written and verbal) Ability to provide legendary service in a fast-paced environment Good knowledge and understanding of overall HR policies, processes and procedures specializing in one or two specific areas (e.g.: Payroll, Benefits, Compensation, People Leadership) would be an asset Excellent knowledge and navigational skills of HR systems. **What happens next:** Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be an **HR Program Delivery & Service Centre** - today! **\#P3** **\#CB** As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Trust the office staffing pioneer. Finding the right job isn’t always easy. Kelly ® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at it! About Kelly Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.