HR Program Manager, Customer Service People Experience and Technology (CS PXT)
Amazon.com
The Customer Service People eXperience and Technology (CS PXT) team is looking for a talented Program Manager supporting global programs. This role is preferred to be located onsite in Seattle, WA
The CS PXT Program Manager is a hands-on, analytical role that provides project support to PXT teams, including analysis of datasets pertaining to PXT programs, building and continuously improving our regional reporting mechanisms, and advising the PXT leadership team on strategic actions to drive improvements in the CS PXT network. The role operates with a high degree of autonomy and discretion in regards to the PXT function and supports projects/initiatives across the globe with an impact on 50,000+ employees on average.
Key job responsibilities
In this role you will:
- Build and maintain partnerships with the PXT team, CS Ops team, WWCS PXT PMO, and other regional and global stakeholders.
- Analyze diverse HR datasets across a range of tools and systems, and write compelling narrative to share data stories to stakeholders and equip them to make informed decisions and future plans.
- Build and continuously improve PXT reporting mechanisms, track program initiatives’ progress, and update PXT leadership on the status of in-flight programs.
- Support CS Operational and PXT Performance cycles and input requirements (annual program planning and goals, staffing plans, site metrics, etc.).
- Create and collaborate on change management communication that impacts the PXT employee experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About the team
When you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.
The CS PXT Program Manager is a hands-on, analytical role that provides project support to PXT teams, including analysis of datasets pertaining to PXT programs, building and continuously improving our regional reporting mechanisms, and advising the PXT leadership team on strategic actions to drive improvements in the CS PXT network. The role operates with a high degree of autonomy and discretion in regards to the PXT function and supports projects/initiatives across the globe with an impact on 50,000+ employees on average.
Key job responsibilities
In this role you will:
- Build and maintain partnerships with the PXT team, CS Ops team, WWCS PXT PMO, and other regional and global stakeholders.
- Analyze diverse HR datasets across a range of tools and systems, and write compelling narrative to share data stories to stakeholders and equip them to make informed decisions and future plans.
- Build and continuously improve PXT reporting mechanisms, track program initiatives’ progress, and update PXT leadership on the status of in-flight programs.
- Support CS Operational and PXT Performance cycles and input requirements (annual program planning and goals, staffing plans, site metrics, etc.).
- Create and collaborate on change management communication that impacts the PXT employee experience.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
About the team
When you join the Customer Service People eXperience and Technology (CS PXT) team, you’ll be part of an engaging team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you’ll work with global leaders to optimize people strategy and the employee experience, leverage science and technology to grow internal capabilities and scale our business in a fair, responsible way, and engage employees to create fun, diverse, and inclusive teams. No matter your career path, you will make a positive difference in the daily lives of Amazonians and will help shape the future of our business.
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