Join a team that plays a pivotal role in shaping the future of global Human Resources (HR) at JPMorgan Chase. Our Corporate HR division is at the forefront of designing and implementing innovative initiatives that drive our firm's success. We are committed to fostering a diverse and inclusive workplace, and our HR professionals are among the most talented in the industry.

As a HR Quality Controls Associate in the Quality Assurance team, you will be an integral part of our team, ensuring excellence across various HR functions for our 265,000+ employees worldwide. This role offers a unique opportunity to contribute to our global HR strategy and make a tangible impact on our corporate culture.

Job Responsibilities

Conduct high-volume quality monitoring and control reviews with precision, ensuring consistency and efficiency to meet monthly targets Identify and communicate error trends, providing coaching and support to staff to uphold quality standards Perform comprehensive end-to-end quality reviews, documenting results and identifying process improvements Drive systemic changes to achieve global standards and service excellence. Serve as the point of contact for Quality Monitoring processes, including reporting and administrative tasks Collaborate with stakeholders to resolve exceptions and communicate best practices that enhance quality Review the issue validation work performed by the team to assess that action plans were closed appropriately; the enhanced controls are sustainable and address the risk identified Identify, escalate, monitor and measure control evaluation results in accordance with firmwide control programs, processes and all reporting requirements

Required qualifications, capabilities, and skills 

2+ years of experience in quality assurance or related areas Intermediate skills in MS Office Suite and experience with SharePoint and quality/auditing tools Ability to work independently while embracing a collaborative team approach Strong organizational skills with the ability to make sound decisions based on outlined processes or procedures and a commitment to continuous improvement Proactive problem-solver and detail oriented with the ability to make sound decisions based on established processes Strong interpersonal and communication skills, capable of engaging and influencing staff at all levels Proven ability to manage time effectively and prioritize tasks in a fast-paced environment Follow strict guidelines to ensure consistency in investigation and documentation of the reviewed assigned work Proactive mindset when troubleshooting problems, recommending solutions, and considering root cause to prevent future occurrences Ability to follow-up on issues and ensure timely resolution

Preferred qualifications, capabilities, and skills

Bachelor’s degree preferred Experience using Quality/ CORE (Control and Operational Risk Evaluation)/ Auditing tools Employee Relations/HR experience Experience in quality assurance, monitoring, or controls within HR or related fields Relevant experience with demonstrated ability to execute responsibilities in a highly regulated and process driven atmosphere Ability to adjust schedule as needed to support our clients around the globe to meet business needs and achieve overall goals