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HR Representative (5-6 month Contract with Opportunity to extend)

Pay Rate: 18 - 19/hour

Hours: 9:30 am - 6:30 pm

Actively and consistently supports all efforts to simplify and enhance the customer experience.Provide excellent customer responsiveness to communications received from Human Resources (HR), HR Center of Excellences (COE) staff and employeesServe as a primary point of contact for administration of accommodation claimsInform employee of documentation required to process accommodation claims, required time frames, and claims status either by phone, written correspondence and/or claims systemRequest medical information to determine if the employee meets the requirements under federal ADA, state, and/or Charter requirements for a qualifying conditionDemonstrate the highest degree of accuracy, courtesy and professionalism to resolve customer issues and routine HR questionsUpdate the case management system with transaction specific information and supporting documentationAchieve and maintain expertise to navigate and accurately record information with several business systems/applications including HR data (PeopleSoft), case management tracking (HR Helpdesk) and vendor websitesApply knowledge of HR programs, policies, Benefit plans, to quickly resolve customer issues or concernsResponsible for escalation of issues in a timely manner to ensure an effective end user experience while remaining engaged in resolving the issueRefer cases as appropriate to team leadManage time effectively to ensure customer satisfaction results and adherence to Service Level AgreementsPerform other duties as required A1401269CLT_1733942250 To Apply for this Job Click Here