JOB SUMMARY
Would you like to be an integral player in HR Service Delivery for a Fortune 500 Company’s Worldwide Headquarters? Are you a customer focused and results oriented person who enjoys providing customer support and solutions in a variety of HR areas? Textron is looking to hire an HR Representative as part of a high energy team transforming HR service delivery for the company. You will play a vital role as we deliver exceptional customer service to employees and HR Business Partners with the objective of first touch resolution for HR administration and data entry processing.
WE ARE LOOKING FOR AN HR REPRESENTATIVE WHO WILL:
Utilize the latest technology (i.e. omnichannel communication capabilities for talk, chat, and text capability) to provide excellent customer service in response to employee and HRBP inquiries related to HR administration and employee data management.Provide navigation support and assistance with employee and HRBP self-service tools.Provide education and guidance to HRBPs regarding enterprise policies and procedures.Process PeopleSoft data entry following HR Shared Services standards.Ensure adherence to service levels and service deliver standards.Identify inquiry and escalation trends.Recommend solutions utilizing technology such as Chatbot (artificial intelligence), improving knowledge base and identifying training opportunities to enhance first touch resolution.Assist in creating knowledge base articles, video’s and training solutions to common trends.Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures, and technologies.Audit data and processes for completeness and accuracy and provide education and guidance to HRBPs on data integrity and employee data management as needed.Protect and maintain the privacy of employee personnel records including, but not limited to, personal and compensation information about employees.Perform other duties and special projects as assignedJOB SUMMARY
Would you like to be an integral player in HR Service Delivery for a Fortune 500 Company’s Worldwide Headquarters? Are you a customer focused and results oriented person who enjoys providing customer support and solutions in a variety of HR areas? Textron is looking to hire an HR Representative as part of a high energy team transforming HR service delivery for the company. You will play a vital role as we deliver exceptional customer service to employees and HR Business Partners with the objective of first touch resolution for HR administration and data entry processing.
WE ARE LOOKING FOR AN HR REPRESENTATIVE WHO WILL:
Utilize the latest technology (i.e. omnichannel communication capabilities for talk, chat, and text capability) to provide excellent customer service in response to employee and HRBP inquiries related to HR administration and employee data management.Provide navigation support and assistance with employee and HRBP self-service tools.Provide education and guidance to HRBPs regarding enterprise policies and procedures.Process PeopleSoft data entry following HR Shared Services standards.Ensure adherence to service levels and service deliver standards.Identify inquiry and escalation trends.Recommend solutions utilizing technology such as Chatbot (artificial intelligence), improving knowledge base and identifying training opportunities to enhance first touch resolution.Assist in creating knowledge base articles, video’s and training solutions to common trends.Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures, and technologies.Audit data and processes for completeness and accuracy and provide education and guidance to HRBPs on data integrity and employee data management as needed.Protect and maintain the privacy of employee personnel records including, but not limited to, personal and compensation information about employees.Perform other duties and special projects as assignedEDUCATION/EXPERIENCE:
Bachelor’s degree preferredFluent in English (verbal and written), additional languages French and Spanish a plusPrior experience with data entry, customer service, HR systems (PeopleSoft experience a plus)Proficient in MS Outlook, Word, Excel, PowerPointDemonstrated data entry skills with a high attention to detail and accuracyExperience toggling between multiple software programs to accomplish tasksSKILLS/COMPETENCIES:
Customer focused, successfully managing customer expectationsAbility to multi-task and prioritize in a fast-paced environmentAction and result oriented; demonstrated problem solving skillsExcellent verbal and written communicationSuperior organizational and interpersonal skillsWHY TEXTRON?
Textron puts a high value on work-life balance. We have an on-site fitness center where you can partake in 1:1 personal training, take classes or workout with fellow co-workers. We offer a generous time off package as well as a culture that encourages engagement. Getting involved in ERG’s and workplace activities makes the work more meaningful and fun Our team is dedicated to supporting new members and we have a broad mix of levels and tenures that celebrates knowledge sharing and mentorship. A generous 401K match, health, dental, tuition reimbursement and more