**Req ID:** 457550 **_Employee Benefits:_** _* Fuel Your Growth with Love's - company funded tuition assistance program_ _* Paid Time Off * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development * Hiring Immediately_ **BASIC PURPOSE:** The primary purpose of this position is to provide excellent customer service for applicants, managers, and other departments in regards to the HR systems and software. This includes documenting and escalating issues as necessary. This is a contact center position, and so the position will use phone, email, and chat to provide customer service support. **MAJOR RESPONSIBILITIES:** + Provides the highest quality customer experience and exceeds expectations of all internal and external customers by handling all questions, complaints, and inquiries with the highest degree of courtesy and professionalism + Assists all callers by handling questions, complaints, and inquiries via inbound telephone calls, voicemail messages and e-mail messages + Creatively solves customer issues and provides resolutions to the customer’s satisfaction. Escalates issues as needed to the appropriate individuals or departments. + Detailed documentation of customer incidents and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner. + Follow-up of customer cases and escalations to management, other departments, etc. and posts resolutions to case records. + Work with necessary team members on training and process improvement recommendations + Other duties assigned as needed **EDUCATION AND EXPERIENCE:** + Education: + HS Diploma or equivalent required + Some college is a plus + Experience: + 1-2 years of call center, help desk, and or customer service experience is preferred **SKILLS AND PHYSICAL DEMANDS:** + Skills: + Hard Skills: Must be proficient in computer skills, Microsoft Office; it is a plus if you are experienced with SAP SuccessFactors and ADP payroll. + Soft Skills: Phone etiquette, Excellent verbal and written communication skills, good organizational and interpersonal skills, ability to follow up, multi-task and prioritize while managing a continuous stream of work, ability to work in a team-oriented, collaborative environment, strong analytical and problem-solving abilities and a keen attention to detail. + Typical Physical Demands: + Requires prolonged sitting, some bending and stooping. + Occasional lifting up to 25 pounds. + Manual dexterity sufficient to operate a computer keyboard and calculator. + Requires normal range of hearing and vision. **This position is located at Love's corporate office building in Oklahoma City.** **Job Function(s):** Corporate **Love’s has been fueling customers’ journeys since 1964. Innovation and perseverance continue to lead the way for the family-owned and -operated business headquartered in Oklahoma City with more than 40,000 team members in North America and Europe. The company’s core business is travel stops and convenience stores with more than 630 locations in 42 states. Love’s continues its commitment to offer products and services that provide value for professional drivers, fleets, four-wheel customers, RVers, alternative fuel and wholesale fuel customers. Giving back to communities Love’s serves and maintaining an inclusive and diverse workplace are hallmarks of the company’s award-winning culture.** **The Love’s Family of Companies includes:** + **Gemini Motor Transport, one of the industry’s safest trucking fleets.** + **Speedco and Love’s Truck Care, the largest oil change and preventive maintenance and total truck care network.** + **Musket, a rapidly growing, Houston-based commodities supplier and trader.** + **Trillium, a Houston-based alternative fuels expert.** + **TVC Pro-driver, a commercial driver’s license (CDL) protection subscription service.** EOE-Protected Veterans/Disability