Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or our corporate team. Experience The Gallagher Way, a culture fueled by shared values and a collective passion for excellence. Join one of our dynamic teams, where you'll play a pivotal role in shaping Gallagher's future and unlocking unparalleled opportunities for both clients and yourself. We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. Overview We are seeking an HR Service Center Specialist to support our offices with HR administrative and operational questions. Please see position details below: This hybrid position requires candidates to have reliable transportation to commute to our Headquarters in Rolling Meadows, IL. All necessary equipment, including an onsite computer terminal and remote setup, will be provided; candidates must ensure they have a high-speed internet connection. Work hours are Monday through Friday, from 9:00 AM to 5:00 PM Central Time. How you'll make an impact Respond to employee requests and inquiries. Process employee transactions. Answers questions regarding employee benefit plans. Leads input of information into Oracle to support all employee changes and transactions, responsible for integrity of data within Oracle database. Responsible for providing first level response to HR tool, process, and program questions and issues. Partners closely with the team supervisor to support day-to-day operations and acts as a point of escalation for peers. Identifies areas for process improvement. Maintaining the team’s Knowledge Base and cascading all process changes to the team. Facilitate new hire and ongoing team trainings. May provide clerical/administrative support to one or more functional areas of Human Resources, such as recruitment and staffing, personnel records, employee or labor relations, compensation, benefits, and/or learning & development. Processes various applications, employment, enrollment, pay change, informational and other confidential forms and records. Gathers information and prepares reports. Maintains and distributes as appropriate, current employee information, policy and procedure manuals and other communications. Upholds service level agreement metrics regarding commitments to problem resolution timeframes and handles service tickets through fulfillment. About You Required: Minimum of 2 years of experience in position or specialization, supporting HR programs and processes. Minimum of high school diploma. Must have basic knowledge of Microsoft Office suite, including Outlook. Must have prior experience completing transactions in HR Systems. Highly Preferred: Experience and/or foundational knowledge of various HR Processes and Programs. Experience within an HR Shared Services model. Experience with acting as a point of escalation or team lead. Experience with various HRIS, Oracle preferred. Experience with Help Desk technologies, such as a ticketing tool and call center phone system. Experience within a Call Center environment. Behaviors: Skilled in technology and process improvement. Comfortable with learning new technology and tools. Able to adapt to changing requirements and environment. Outstanding customer service and interpersonal skills. Intrapersonal skills across various audiences. Good judgment and critical thinking. Ability to lead peers and act as a point of escalation. Ability to work both independently with little to no direction and within a team environment. #LI-JS1 #LI-Hybrid Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Medical/dental/vision plans, which start from day one! Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave Other benefits include: Digital mental health services (Talkspace) Flexible work hours (availability varies by office and job function) Training programs Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing Charitable matching gift program And more... We value inclusion and diversity Click Here to review our U.S. Eligibility Requirements and Pay Disclosure Statement Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.