**Detailed Responsibilities** + Works with third-party providers (both Alight partners and client partners) to ensure seamless process delivery. + Identifies and researches issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices. + Helps identify and implement ideas for improving the domain specific processes and methodologies + Provides resolution in accordance with due dates and documents/maintains SOP documentation and processes. Escalates issues/client non compliance of processes/procedures as appropriate. + Responsible for daily execution/processing for aligned domain. Adheres to internal and external audit requirements for specific clients. + Oversees data processing, using SOP/guidelines, to ensure updates are accurately captured. + Responsible for peer review audits of manual work and providing necessary feedback. + Identifies potential service delivery issues and provides input towards process improvement. + Develop and deliver training material and documentation for global support in the ongoing environment. + Works with team members to communicate with client and/or other domains on issues. + Generates ad hoc reports by running and or writing queries and analyze for accuracy. + Conducts/supports acceptance testing of ongoing processes as required (at live date and as changes are made). + ACH Returns and NOC + Deduction maintenance + Manage incoming checks and JV + Pay input + Positive pay file + Process Annual Employee Elective Files (United Way, etc.) + Stop payments/reissues + Bonus/Commission Pay Input + Check Print Validation + Check Reversals + Create Manual Check (Online or Manual) + Deposit Federal, State, and Local Taxes + Escheatment/Support Process + Expatriate Processing + Gross Ups/Impute Income + Interface Management + Mass Load & Balancing + Other Imputed Income Processing + Payroll Balancing + Payroll Funding – Gross or Net + Payroll Validation and QA (Defensive Queries) + Periodic Funding for Tax Liability + Reconcile Other Payroll Related Accounts + Year-end Activities **Role Complexity** + Works on assignments that are semi-routine in nature where established practices, procedures and precedents guide the work. + Able to follow procedures and investigate issues in order to solve problems. + May work on more complex assignments that require review. **Discretion** + Decisions are based on acquired skills and knowledge as opposed to applying discretion and judgment. + Due to different situations encountered, Incumbent has latitude to consider which procedure to use. + Incumbent typically carries out own research in order to make recommendations. **Interaction** + May have extensive interaction with internal and external clients to identify, research and resolve problems **Supervision/Leadership** + Receives general instructions and follows defined procedures, + Manages daily work within established guidelines and receives general instructions on newly introduced assignments. **Competencies, Knowledge & Experience** + Individual with knowledge of the principles and practices within a technical/ professional discipline. + Possesses advanced analytical, technical and problem-solving skills and abilities. **Role-specific Technical Skills and Knowledge** + Strong problem solving and analytical skills. + Proficient in Microsoft applications like Excel and Word. + Knowledge and understanding of query tools. + Basic understanding of internal and external controls. + Experience working within a client administrative environment. + Ability to navigate and learn multiple systems + Basic understanding of HR regulatory and legislative guidelines desired. + Experience with software methodology development processes. **Education & Certification** + Bachelor’s Degree (in a business context preferred) or equivalent work experience preferred. **Work Experience** + 1-2 years of work experience in a Business, Human Resources or Workforce Administration environment. + Educates colleagues and clients while serving as a process subject matter expert for the area of work. + Strong Subject Matter Expert (SME) of HR Outsourcing + Skilled to work under tight deadlines managing multiple tasks. + Strong understanding and exposure in executing on project methodology. + Skilled with working in an environment with a solid understanding of client requirements and how to provide advice and counsel. + Ability to identify and close gaps in processes and procedures within own domain. + Solid experience with client communication skills required. + Skilled at working within a Workflow Management Tool and related reports desired. **Other** **Additional Expectations** + Foster relationships internally and externally. + Work with global and offshore resources may require flexible hours. + Daily contact with clients-whether directly aligned to project work or for developing the client relationship. **Benefits** We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. **Our commitment to Diversity and Inclusion** Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. **Diversity Policy Statement** Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. **Authorization to work in the Employing Country** Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Salary Pay Range Minimum : 44,600 USD Maximum : 70,800 USD Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Strada also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/3Viqv69 **DISCLAIMER:** Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.