**#Greatmindsdontthinkalike**: At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides a truly open culture that encourages all to voice their thoughts. ## **About the team** The APAC COE team believes in a **#GoGetIt** approach. Our successes are attributed to our people who are steadfast to help others in any way we can. We handle critical concerns and make sure that the resolution matters to the customer - making each member an eventual promoter of Uber. The right time is always “now” when joining Uber and the COE; it has always been moving towards greater heights as we support a lot of markets - allowing you to learn every single day! **About the Role** As a Program Leader, you will provide leadership and partnership to the regional leaders of People Operations (People-Ops), Talent Acquisition (Contracts and Onboarding) as well as the Community Operations - Centers of Excellence (CommOps- COE) teams. The role will act as a key member of the APAC COE leadership teams within ComOps, as well as the People Operations Team. You will have end-to-end responsibility from scoping to final delivery, delving deep into data and managing a broad network of stakeholders in the process. You will also dive into the details of the end-to-end employee journey and embrace the scale and complexity of our operations. The ideal candidate is passionate about providing a stellar customer experience, is keenly focused on operational efficiency, is highly skilled at strategic thinking and project management, and will rely on thought leadership to influence and drive meaningful results across the organisation. **What the Candidate Will Do** - Be responsible for developing a deep understanding of the HR Shared Services and People Operations team, as it supports and enables the organizational and regional functional priorities. - Be agile in providing insightful perspectives on business and leadership teams regularly to the People Operations HR lead. - Build relationships and rapport with business leaders to strategically influence and provide expert-level inputs to enable the business goals through people strategy. - Establish effective partnerships with People & Places functional teams and ensure that P&P’s strategies are executed, as needed, by the HR Shared Services team. - Constantly think about how to improve the efficiency of the organization - use analytics and insights, look at teams, governance, external factors, and then structure and implement initiatives to address opportunities. - Be a steward of our cultural values, as well as continually championing diversity, equity and inclusion. **Basic Qualifications** - **Get it done attitude:** You have the ability to deliver outcomes in a short time frame, rising above ambiguity and defining your own path when there are multiple unknowns. You work largely autonomously and have no trouble following through on what you committed. - **Strong stakeholder intuition and communication skills:** You have a strong ability to work with stakeholders from multi-cultural environments, persuading them with trust and credibility. You have strong verbal and written communication skills. - **Structured, analytical thinking and problem solving skills:** You are able to quantify business problems in a data-driven way, define intervention plans, and demonstrate measurable outcomes. - **Passion for continuous improvement:** We constantly welcome change, improving processes to raise standards. You must be always on your toes - finding the next opportunity to improve the way things were, and highly driven to make the change yourself. - **Attention to detail:** Getting to the root cause of issues and understanding in granular detail the requirements, solution design, defects and levers to influence the metrics. **Preferred Qualifications** - Minimum 12+ years of HR Shared Services program management experience - Experience in tech companies and/or strategy consulting firms - Exposure to global and multicultural environments - Strong analytical skills, excellent time-management and organizational habits - Excellent influencing skills at all levels in the organization and flexibility to be proactive in a fast-paced, ever-changing environment. - Strong analytical capabilities or prior experience working in analytical functions like people analytics - Demonstrated ability to partner within and outside of HR - Strong written and verbal communication skills and presentation skills - Knowledge and experience in technology businesses and familiarity with their global HR practices and policies We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together. Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).