Overview Join our team as a day shift, full-time remote, Corporate HR Shared Services Representative. Why Join Us? Thrive in a People-First Environment and Make Healthcare Better Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being. People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for. Make Healthcare Better: We use advanced technology to support our team and enhance patient care. Get to Know Your Team: Located in Nashville, Tennessee, Ardent has earned a reputation as one of the industry’s strongest and most innovative healthcare systems. Our facilities and clinics are consistently recognized among healthcare’s best employers. We recognize each hospital and clinic is as unique as the community it serves. We strive to maintain strong community ties through advisory boards, contributions, charitable care, education and outreach. Ardent includes: 30 hospitals 200+ sites of care 4,323 beds 23,000+ team members Ardent makes considerable investments in people, technology, facilities, and communities, producing high quality care and extraordinary results. From newly constructed facilities and expanded services, to lifesaving technology and outstanding opportunities for employees, Ardent is committed to providing its hospitals and clinics the tools needed to succeed. Responsibilities The HR Shared Services Representative serves as the primary point of contact for employee and manager inquiries. This role provides tier-one support on HR policies, processes, and systems; managing tasks throughout the employee lifecycle, including pre-boarding, onboarding, and processing terminations. The position supports data entry, phone calls and monitoring of Service Now cases while maintaining confidentiality, ensuring compliance with multi-state labor laws, and administering various HR programs while delivering exceptional customer service. Key Responsibilities: Act as first line of support for all inquiries from employees and managers regarding programs, policies, and procedures; directing individuals to appropriate resources and answering questions in a timely and complete manner. Administer HR policies and procedures, covering multiple HR areas. Provide guidance on multi-state laws, regulatory requirements and compliance rules and ensure all processes are executed in accordance with government regulations, (application of Federal, state and local labor laws). Handle and coordinate transactions and data entry that are part of all aspects of the employee lifecycle such as pre-boarding, terminations, and status changes. Maintain confidentiality of department and employee information according to established practices. Responsible for new employee pre-boarding by monitoring completion of required documentation and processes and maintaining contact with new hire throughout the pre-boarding process including processing new hire paperwork, background checks, and I9s. Gather and maintain an accurate record of all employee details. Serve as a point person to troubleshoot employee HR system access issues. Position will be remote; however, it is expected that employee must present on camera during all scheduled meetings and trainings. Qualifications Job Requirements: High School Diploma At least one year of experience in an HR function Prior Shared Services and/or Call Center experience Preferred Job Requirements: Associate degree or equivalent experience Two or more years of customer service experience Data entry and retention with HR and process documentation and reporting experience