Company :Highmark HealthJob Description : 

JOB SUMMARY

This job works on the change management and key strategic initiatives for the HR Shared Services supporting AHN facilities and employees.  The incumbent plays different potential roles on a given project, to include elements of project management, problem-solving, communications planning, and implementation activities. The incumbent plays a central role in the execution of educating and coaching employees on the HR self-service tools and initiatives. Supports AHN employees who need assistance with day-to-day HR transactions by providing guidance and resources on various HR processes/procedures. The incumbent will champion HR initiatives through effective change management, enhance employee experience and interactions with HR, and conduct educational sessions for employees on common self-service tools. The incumbent is responsible for employment compliance specifically related to hospital regulatory audits/surveys, I-9 compliance and licensure/certifications compliance.  

ESSENTIAL RESPONSIBILITIES

Creates and assess solutions based on employee needs to help guide employees with general HR inquiries, provide resolution to routine issues and escalation to the next level of service as needed. Partners with leadership to develop and support engagement/communication plan, training and development plans to support employee self-service efforts. Develops and curates content for online self-services and training. Plans and develops events, such as networking and training sessions. Increase the knowledge and usage of HR self-service tools available through HR Services by providing hands-on education to employees through department meetings, open office hours/tabling at the facility or other various training methods.  Be a change agent of HR operational processes and process improvements to create a positive employee experience.   Participates in specific projects to support the HR Shared Services model including: monitoring the compliance of particular HR processes, related to employment records,     I-9 verification, licenses and certification requirements. Partnering with Talent Engagement Partners with regulatory audits (Joint Commission, Department of Health, etc.); gathering and coordinated required HR documentation from various sources within HR i.e. license and certifications, working with department managers and other resources as needed to successfully prepare necessary documentation for audits in a time sensitive manner.    Support local Employee Engagement Councils and Talent Engagement Partners with employee engagement events increasing employee engagement within the facility.  Other duties as assigned or requested.

EDUCATION

Required

Bachelor's degree in Business Administration, Human Resources or another related field 

Substitutions

6 years of related experience. 

Preferred

None

EXPERIENCE

Required

3 years in Human Resources, Operations or Compliance

Preferred

3 years with HR Information Systems; Workday preferred3 years with employment compliance; I-9 verification, licensure and certifications in a healthcare setting, hospital regulatory requirements, external audit preparation3 years in customer service or HR operations, procedures, service levels and quality assurance3 years in training/educating on complex processes into a simple, easy to use instructions  3 years of proficiency with various reporting tools

LICENSES or CERTIFICATIONS

Required

None

Preferred

None

SKILLS

Strong Communication Skills (written and verbal)Operational EffectivenessPrioritizes effectivelyAdaptabilitySelf-motivatedInfluence/Change ManagementProject managementCustomer Service FocusTech-Savvy

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Frequently

Travel regularly from the office to various work sites or from site-to-site

Occasionally

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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