**Do you want your voice heard and your actions to count?** Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. **Would you like to work for one of the World's largest banks in an exciting, dynamic and international environment?** We are currently recruiting for an AVP, HR Shared Services Supervisor for our Human Resources Division in Amsterdam. **About MUFG** Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with approximately 2,000 locations in more than 40 countries. The Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to “be the world’s most trusted financial group” through close collaboration among our operating companies and flexibly respond to all of the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. For more information, visit https://www.mufg.jp/english . **About MUFG in the European Economic Area** Following the decision taken by the UK in 2016 to leave the European Union, MUFG has taken all of the necessary steps to ensure the continuation of all services to clients, regardless of their location. Clients located in the European Economic Area (EEA) access services through MUFG Bank (Europe) N.V. as well as MUFG Securities (Europe) N.V. **About MUFG Bank (Europe) N.V.** MUFG Bank (Europe) N.V. (MBE) is a fully-owned subsidiary of MUFG Bank, headquartered in Amsterdam. With offices throughout Europe, our teams provide clients with comprehensive financing solutions spanning Coverage & Structured Finance, Capital Markets and Transaction Banking, using MUFG’s global reach to provide bespoke solutions. With 73 green, sustainability, sustainability-linked and transition bond tranches in 2021 and 51 sustainability-linked loans in EMEA in 2021, MUFG is committed to supporting clients to achieve sustainable business growth. Please visit our website for more information – https://www.mufgemea.com/mbe **Your impact at MUFG** In this role you will be responsible for delivering quality HR Shared Service support and advice to all MUFG employees and HR, in a growing EU market, with a focus on process re-engineering, implementation of operational controls and improvement of employee experience. **Function positioning** You will be reporting into the Head of HR Shared Services MBE and act as the SME on end to end HR processes for the business and the HR Department **The role includes the following:** + Support & Advice: Deliver quality HR Shared Services support and advice to all MUFG employees and HR teams across the growing EU market. + Expertise: Serve as a subject matter expert on end-to-end HR processes and act as the first point of contact for HR Shared Services support. + Employee queries: Manage the resolution of customer queries and requests within agreed SLAs, working with the wider HR team on complex matters .Act as the escalation point for complex queries. + Compliance: Ensure all HRSS processes comply with regulatory, policy, and legislative requirements, supporting the delivery of SOX controls. Handle internal audit processes, report operational risk events, and ensure compliance with the MUFG Risk and Control Framework. + Process Improvement: Suggest, design, and implement process improvements for the HR Shared Services team. + Documentation: Maintain process documents and guidelines, and ensure changes are documented and communicated effectively. + Leadership: Support the Head of HR Shared Services in leading the team and managing workloads and priorities. **In order to be successful in the role, you will need the following:** Skills and experience: + Demonstrating awareness of how Dutch legislation impacts employment practices, knowledge of German, Austrian, Belgian or Spanish labour law is a plus + Having the ability to communicate effectively, informatively and with sensitivity, with a wide range of employees to maintain confidentiality and inspire trust. + Demonstrating a high level of literacy and numeracy sufficient to undertake complex letter writing and reports, statistical analysis of performance data and complex calculations. + Being results driven, with a strong sense of accountability whilst comfortable making decisions demonstrating the ability of having sound judgement. + Demonstrating a proactive, motivated approach. + Managing conflicting priorities and re-prioritize work accordingly. + Demonstrating a structured and logical approach to work whilst considering innovation. + Managing large workloads and tight deadlines and maintaining a calm approach, with the ability to perform well in a pressurized environment. + Full Proficiency in Dutch and English, German is a plus. + Maintain and enhance good working relationships with stakeholders, across the region and globally to share best practices, provide support and develop effective local policies and procedures appropriate to the Company, and working in support of the One MUFG and overall Group strategy. **Personal requirements:** Integrity and Responsibility + Balance Risk with Opportunity + Customer Focus + Demonstrate Global Perspective Professionalism and Teamwork + Drive For Results + Collaborate and Build Partnerships + Communicate Effectively and Professionally Challenge Ourselves To Grow + Influence and Inspire Others + Lead Change & Seek Continuous Improvement + Think Strategically + Manage and Develop Talent **What do we have to offer:** We offer you a role in one of the largest banks of the world in a growing and international environment. You have various opportunities to develop yourself and we will support you with that by offering various training and development possibilities. + We take into account your home situation and your ambitions and help you to balance work and private life. + Monthly team events. + To work in an ambitious, international environment with colleagues from different countries and cultures, who strive for the best. **Besides that we will offer you:** + Gross salary based on experience and consistent with the market + 8% holiday allowance and 13th month payment. + 30 vacation days per year. Optional you can buy 15 additional days. + Commuting allowance based on annual public transport 2nd class, most economical way, or € 0,23 per km with a max of 75km one way. + €5,00 net remote working compensation per day, with a maximum of €60,00 per month. + Possibility to order a mobile phone (up to €800,-) + Possibility to order Office Equipment’s for the home office, (up to €500,-) + Remote Working Policy i.e. Working From Home (WFH) and Remote Working in another Country. + Bicycle plan (fiscal benefit) + Company fitness (fiscal benefit) + Mental health workshops and budget for external courses (i.e. Dutch language classes). + Employee contribution towards Pension insurance (max 5%, currently 2%), our pension scheme is based on a defined contribution scheme. + Training & development possibilities paid by the bank **Additional information** : Acquisition in response to this vacancy is not appreciated. The role is based in the Netherlands. All candidates need to be willing to relocate to the Netherlands. Internal employees will be supported in case of relocation. We are open to considering flexible working requests in line with organisational requirements. MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership. We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law. At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them! **Our Culture Principles** + Client Centric + People Focused + Listen Up. Speak Up. + Innovate & Simplify + Own & Execute