The Team Member Care Center Specialist will act as the first point of contact for receiving and resolving employee, manager & former employee inquiries through the Team Member Care Center (TMCC); providing guidance covering all areas of HR including payroll, compensation, benefits, HRIS basic issues/education and basic employee relations queries.  This role is the entry point to the HR function and allows a broad view of and experience with all functional areas to facilitate development and growth within HR.

 

Key Roles & Responsibilities:

Serve as first line of support for TMCC operations by tracking incoming inquiries, identifying and resolving issues, and ensuring a high service level Ability to identify trends and report these to TMCC Manager for further vetting Proactively distinguish individual from potential broad-based impact issues based on a call or email inquiry and manage follow-ups accordingly Provide recommendations or suggest methods to update, simplify, and enhance processes, procedures and systems Work closely with HRIS, Benefits, Payroll and Store Operations teams on a day to day basis to stay informed of policy or procedure changes, escalate issues as appropriate and act as project support for all areas of HR Handle inquiries requiring detailed or technical knowledge about HR programs, plans, services or systems with escalation to subject matter experts as necessary; investigate and resolve issues independently where possible Ability to multi-task and prioritize urgency of customer inquiries or issues Develop proficiency in the use of HR systems including but not limited to Oracle, Kronos and Taleo 

 

Qualifications & Competencies:

 

Bachelor’s degree in HR or functional experience preferred (e.g., HR call center, customer service center, HR functional area) Experience working in a rapidly changing, complex environment Excellent written and verbal communication skills  Excellent problem-solving skills, a fast learner, and able to quickly pick up new tools, software and processes High-level of organization, attention to detail, and follow-through Ability to identify and manage confidential and sensitive data with appropriate care and per procedure