Human Resources Specialist

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world’s most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Summary 

The Human Resources Specialist is responsible for Human Resources related duties at the professional level in dealing with all employees of the company in different capacities including directors, managers and hourly full- or part-time employees. The HR Specialist will oversee the daily activities of the Worker’s Compensation, Americans with Disabilities Act, and Personal Unpaid Leaves of Absence for MarketSource and Salelytics.
 

Essential Job Functions: 

Administrator of HR policies and processes including HRIS functions, worker’s compensation, accommodations, and leaves of absence
Understand and ensure compliance with applicable federal, state, and local laws related to worker’s compensation, accommodations, and leaves of absence
Triage all incoming calls and emails from employees regarding worker’s compensation claims and administer intake paperwork for reporting a workplace injury ensuring complete data is provided
Establishes and maintains workers compensation data in appropriate portals and systems
Intake new claims and coordinate with worker’s compensation vendor/adjusters, employees and managers in handling return to work or restricted duty matters
Initiates subrogation where appropriate with HR Manager’s authority 
Reviews requests with HR Manager to increase reserves and provide authority to worker’s compensation vendor
Respond to employee inquiries regarding the leave of absence or accommodation process and company policies
Effectively interpret ADA implications as they relate to leaves of absences/disabilities
Recommends solutions to support request for accommodations
Counsel employes regarding leaves of absence including explaining leave policies, coordinate paperwork and tracking  
Notify supervisor and Payroll of employee leave dates and updates, including commencement and return from leave
Tracks and follows all assigned cases to closure to deliver high quality HR services
Escalate and partner on complex matters with HR Manager as needed
Establish positive and interactive relationship with business partners to establish credibility with all levels of management to support successful implementation of the HR policies and processes
Recommend new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
Communicate effectively with HR team, employees, program leaders and other business partners
Execute tasks with accuracy and in a timely manner
Collaborate with HR team and legal department to stay updated on relevant legislation and policies
Prepare, review, interpret, analyze, and update a variety of data, information and reports, and make recommendations depending on findings
Ensure meticulous attention to detail in all aspects of HR processes
Deliver project work aligned to the objectives of the business

Required Knowledge, Skills, and Abilities:
Strong experience with HRIS/similar HR systems
Working knowledge of MS Office Suite including Excel, Power Point, Outlook and Word
Demonstrated success in working within a Human Resources function within a fast-paced/multi-unit organization
General knowledge of employment law and its practical application
Strong oral and written communication and time management skills
Strong interpersonal and customer service skills
Demonstrated ability to manage multiple assignments
Demonstrated ability to be flexible with frequent changes 
Ability to be self-directed/motivated to work independently
Possess a strong sense of customer service and a commitment to integrity and ability to maintain confidentiality
Collaborative and comfortable working as part of a team


Job Requirements: 

Bachelor’s Degree in Business Administration, Human Resources or related field, or equivalent experience in lieu of degree
2+ years’ experience in HR assisting employees/candidates with accommodation requests, worker’s compensation administration, and/or benefits administration
Prior experience with multi-location/state HR support preferred
Four (4) in-office workdays per week and the option to work one (1) additional day remotely or in office