**Schedule:** CST 7 - 4 PM (9 AM - 6 PM Argentina time) **Hybrid Schedule: Needs to be at the office 3 times per week.** + The HR Specialist will support the South Region countries [Argentina, Chile and Uruguay] interacting with employees and HR community. + Work time would be an 8-hour shift between 7 am – 4 pm CST to accommodate LATAM time zone. + The HR Specialist position will report directly to the LATAM HR Ops Lead, working closely with the HR team, collaborating to review our current local HR processes supported by HR Operations, educating our internal stakeholders on HR solutions and Portal. + This professional is responsible for routine employees inquires related to the HR matters such as: vacation requests, salary payment, payslip clarification, benefits inquires and HR Portal access. + And provides Employee Self-Service and Manager Self-Service support when it is necessary. + The HR Specialist will work close from local LATAM HR processing employees salary changes in Workday, leaves of absence, hires and terminations. + This role is responsible to manage and control HR policies related to HR Operations area as well as any document update. + Responsibilities include employee (customer) coverage – e-mail (primarily), chats and phone (least volume utilized), processing all Workday transactions for assigned countries, country specific projects, process reviews to enhance and leverage the HR Portal usage and adoption. + Requirements include previous experience in HR area at least 1–2-year [mandatory], strong working knowledge of Workday, stakeholder management skills, good customer survey feedback. **Key Responsibilities Include:** • Open and manage ticket/ cases using a specific HR platform [Sales Force/ Service Now] • Answers general questions and redirects misplaced calls • Leverages procedures, policy manuals, knowledge databases, other reference materials, etc. to answer employee and manager inquiries and resolving employee and manager HR transactions • Guides HR Employee Self-Service and Manager Self-Service transactions • Executes select HR related transactions (e.g., data changes) or appropriately escalates issues as needed • Work with Payroll team to guarantee employees and HR request will be processed on time and paid as part of the payroll on cycle. • Inputs data into HR platform - Workday to transact on customer requests • Documents all employee inquiries, issues, and transactions in case management [Sales Force/ Service Now] tools as required • Participates in continuous improvement workshops and projects as requested • Participates in South Region ad hoc projects as required **Basic:** • High School Diploma or GED equivalent required. • Minimum of 1-2 years professional experience in HR [Payroll, Talent Acquisition, HR Administration, Benefits, etc]; • Familiar with HR service and processes as well as HRIS tools and systems • Able to navigate computerized data entry systems and other relevant applications • Able to follow standard procedures and processes • Able to escalate issues timely to the right group • Ability to handle confidential and sensitive information **Top 3-5 skills requirements** a. Required Skill 1: Strong ability to learn b. Required Skill 2: Connect the dots; ability to navigate complex processes and make connections c. Required Skill 3: Technology savvy; ability to navigate windows environments d. Required Skill 4: Friendly and empathic; put themselves in someone else "shoes" e. Skill 5: Stakeholder management + This is a service center environment serving employees HR colleague and payroll team. + Will be provided two weeks training in Workday, followed by general training in other systems. + Proactive, sharp individuals who will work to resolve issues the first time through, escalating only as needed. + Our team is a positive group and has great team dynamics. + Service is provided via phone calls, chats and emails. They try to switch out the day-to-day activities to avoid 100% "Call Center" environment and to make it active and fun for the group. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.