HR Support Agent Share by Email Share on LinkedIn Share on X (http://www.x.com/intent/post?url=https%3A%2F%2Fcareers.learningcaregroup.com%2Fsearch%2Fjobdetails%2Fx%2F9fc5f96b-bcf2-4aca-b8b6-61cbe2cd5afe%3Futm\_campaign%3Dss\_tw) Share on Facebook Apply (https://ejql.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/195602/apply/email) + Brand: Learning Care Group, Inc. + Location: 21333 Haggerty Rd Novi, MI Join a strong community where all we do is care-for the children and families we serve every day, as well as for our dedicated team members. Our people are our best asset. We listen and we know what you're looking for: + You want benefits. We support you with a minimum 50% childcare discount, immediate access to benefits, innovative health programs, 401(k) company match, and much more. + You want balance. We offer flexible schedules that work for you, no nights or weekends, the ability to bring your children to work with you, and paid time off. + You want opportunity. We invest in your future with ongoing training, tuition reimbursement, credential assistance, and our unique Master Teacher Program. + You want recognition. We provide a positive, fun workplace where employees are appreciated. The Human Resources (HR) Support Agent will be responsible for working within the HR Support call center handling incoming inquiries from the Field and Support Central employees regarding a variety of Human Resources, Talent, Payroll, HR Operations, Compensation, Training Support, and Total Rewards inquiries. This role will serve as first tier response and strive for first call resolution on all matters working to escalate to the appropriate second tier subject matter expert for resolution when needed. Essential Functions: + Respond to incoming calls, emails, cases, and concerns from employees regarding a variety of Human Resources, Talent, Payroll, HR Operations, Compensation, Training Support, and Total Rewards inquiries. + Ensure each inquiry is handled with integrity and maintain the confidentiality of employee personal information. + Actively listen and treat all employees as valued internal customers; interact with the utmost professionalism. + Leverage interactions with employees as an opportunity to educate, empower, support, and direct to information relevant to their inquiry with an emphasis on promoting self-service options whenever they are available. + Identify high frequency trends regarding inbound calls daily/weekly and escalate to HR Support Manager for further review. + Accurately log all calls, emails, and cases in LCGNow or ServiceNow. Update existing cases or open new cases immediately upon ending the call. Assign Tier 2 calls to Human Resources, Talent, Payroll, HR Operations, Compensation, Training Support, and Total Rewards departments in accordance with escalation guidelines. + Gather data from the Company HR system, and research employee concerns. Leverage internal collateral, Company intranet (Employee Lounge), employee communications, policies, and subject matter experts to provide resolution. + Effectively communicate response and next steps to employees and document in LCGNow or ServiceNow. + Provide status update to inquiring employees on open cases. + Document, process, and store data and findings in accordance with internal procedure and Company policy. + Read, understand, and effectively explain Company policies in the Employee Handbook and ensure they possess accurate understanding of the location of resources located on the Employee Lounge website. + Maintain personal understanding of HR system navigation, updates, and self-service options to ensure appropriate navigation and guidance may be provided. + Assist with training new team members, as necessary. + Work collaboratively within the team to maintain accurate internal collateral and resources. Supervisory Responsibilities: None. Minimum Job Qualifications: + High School diploma required. + Minimum 1 years of call center experience or experience handling high volume of inbound phone calls. + Minimum 1 year experience customer service experience. + Experience in Operations, Human Resources, Benefits, HRIS, and/or Payroll preferred. + Experience in Early Childhood Education field preferred. Other Skills and Abilities: + Excellent verbal and written communication skills. + Capable of working with frequent interruptions and changing priorities. + Excellent customer service skills with both internal and external customers. + Proficient time management, organizational skills, and ability to meet established deadlines. + Capable of delivering high quality customer service via verbal and written communication. + Skilled in basic mathematics. + Ability to work with multiple systems simultaneously. + Ability to quickly research, read, and clearly communicate findings. + Action oriented and skilled problem-solver with the ability to work independently. + Proficient computer skills required, MS Word, Outlook, Excel, and data entry. Compensation and Benefits: + Compensation based on position, education and experience. Bi-weekly paid. + $23.42 - $24.40/hourly + This position is also eligible for our Support Central bonus program which is based on annual achievement of company performance. Health and Wellness Benefits: + Employees are eligible for a variety of health and welfare benefits based on their Full-time or Part-time status on their date of hire, which include medical, dental, vision, healthcare & dependent care flexible spending accounts (FSAs), life insurance, disability, accident, critical illness, hospital indemnity, pre-paid legal, pet insurance and identity theft protection. + Employees are eligible to participate in our 401(k)-retirement plan after 30 days of employment. Participating employees are also eligible to receive a company provided match on their elective deferrals once they reach 1 year of employment with the company. Employee perks/discounts: + Education assistance including tuition reimbursement + Childcare discount available to all employees + Corporate partner Discounts + This position is eligible for paid time off. All Corporate employees are enrolled in our Flexible Paid Time Off (PTO) plan. This plan allows for flexibility and discretion between employees and managers in taking time off - with no set accrual for vacation or sick time. Employees can use Flexible PTO for any reason and is compliant with the Colorado Healthy Families Work Act. + Applications accepted through March 20th, 2025. Learning Care Group is an equal opportunity employer and will not discriminate against an employee or applicant based on race, color, religion, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status or any other protected status under federal, state, or local law.