Overview The HR Support Specialist assists with the administration of day-to-day operations of the human resource department by providing clerical support to the senior director, HR leaders and HR partners; providing information to Mercyhealth partners. This position is also responsible for maintaining accurate clerical and financial records. This position carries out other responsibilities and special projects as assigned. The HR Support Specialist works with teams in mulitple states and at multple locations and may be asked to drive to other Mercyhealth locations to support the team for various projects. This position may be required to work flexible hours and overtime during peak periods. Performs other duties as assigned. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Greets applicants, visitors, partners and customers by acknowledging them immediately with a warm welcome. Answers telephones timely and in a professional manner; screens and directs calls appropriately. Schedules appointments, meetings, seminars and other functions for the Senior Director and assists HR leadership with clerical duties as requested. Orders and maintains office supplies at appropriate levels within budgetary guidelines. Maintains and orders badge backers as needed. Sorts, screens and distributes internal and external mail. Prepares external shipping labels or certified mail as requested. Processes reimbursements for certifications, licensure and/or tuition assistance; monitors terminations for repayment/collections. Processing reimbursements for JMC clothing allowances. Updates/audits certification, life support or licensure in Workday and assists with primary source verifications. Places floral orders per the policy guidelines and assists in processing the payment for floral orders. Processes HR department invoices as requested. Maintains an organized office by updating employment posters and special activity fliers as needed. Assists with leadership list/labeling projects and maintains department forms, phone lists and room calendars as directed. Receives subpoenas, routing them to the Manager of Labor Relations and Compliance or Senior Director for processing. Responds to personnel file requests. Coordinates Partner Crisis Fund applications and ensure payments are made promptly once a quorum is reached. Processing Community Service Volunteer requests. Managing receipts for the Senior Director’s corporate mastercard. Monitor and respond timely to Workday case management. Manage former School of Nursing transcripts. Assists with New Hire Orientation as requested. Assists with VP Forums and System Leadership meetings. Coordinates vetting of partners between Marketing and HRBPs. Support HRBPs with Attendance and Dependability corrective action processes. Provides administrative support for special projects. Attends meetings and participates on committees as directed. Culture of Excellence Behavior Expectations To perform the job successfully, an individual should demonstrate the following behavior expectations: Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals. Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions. Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and openness to other's views; Demonstrates a high level of participation and engagement in day-to-day work; Gives and welcomes feedback; Generates suggestions for improving work: Embraces teamwork, supports and encourages positive change while giving value to individuals. Cost - Conserves organization resources; Understands fiscal responsibility; Works within approved budget; Develops and implements cost saving measures; contributes to profits and revenue. Education and Experience High school diploma or general education degree (GED). Three years of experience and/or training in secretarial field, or equivalent combination of education and experience. Certification and Licensure Must maintain a valid driver's license. Skills and Abilities Excellent keyboarding skills Ability to handle a multi-line phone Excellent organizational, communication, and time-management skills. Computer literate with knowledge of Microsoft Office Applications. Excel in customer service skills. Special Physical Demands The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations. While performing the duties of this Job, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific visions abilities include close vision, peripheral vision, distance vision, color vision, depth perception, and the ability to adjust focus. Ability to read, write and speak English. Level of Supervision N/A Supervises N/A Benefits Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to: · Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options. · Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs. · Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance. · Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth. · Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey. · Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.