Key Responsibilities

Design and integrate WalkMe elements into Workday & other applications as required.Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.Create eLearning experiences, training programs for user-friendly experiences.Customize WalkMe elements using HTML, CSS, and JavaScriptLead & drive Walk-me upgrades.Upskil into Workday functional areas to seemlessly integrate Walk-me features on Workday.Partner with the other Workday Leads to support them build walk-me validations, blockers, tool tips, etc. to improve the functionality & overall user experience.Drive design, configuration, and deployment between Workday and Walk-me systems for Global and Regional initiatives including translations.Facilitate design workshops with key stakeholders from regional and global teams, gathering and documenting their business requirementsTranslate business requirements into a technical delivery, detailing out all impacts and associated configurationsAdhere to delivery documentation standards, like Configuration enhancement document detailing the complete change lifecycle inclusive of requirements, technical build, unit testing, UAT and associated business sign offPartner across other HR System domains to ensure impact assessments are fully understood and well-co-ordinated in the delivery of changeSet up and guide UAT relating to Change or Project DeliveryAssist in writing, developing and co-ordinate test scripts and associated effortsManage defect resolution, fixing issues as part of Change or Project DeliveryPartner with our Support Team, enhancing their functional knowledge and assisting with the ongoing build of the Support Knowledge Base.Ensure smooth transition of knowledge is provided to support team when changes are delivered.Troubleshoot and resolve configuration issues

 

Qualifications

Personal Attributes

Believes in the delivery of absolute qualityStrong attention to detail and focusA logical thinker, who is adaptable to any situationAble to work effectively in a fast-paced environmentFlexible and adaptable to handle both planned and unplanned responsibilitiesAbility to work in a team-oriented, collaborative environmentHighly Analytical and able solve both business and technical problems.Excellent verbal and written communication skills to effectively interact with team members and senior stakeholdersAbility to prioritize workload and execute tasks independently, providing timely follow-up and resolutionProven ability in developing effective working relationships across all levels of the organisation.Operates with a high level of integrity, diplomacy, tact, and professionalismAn independent learner who can utilize Workday Community and translate research to aid with their delivery

Critical experience

WalkMe Certified with 4 ~ 6 years active configuration experienceWorking knowledge of Workday application (HR Business process)Has led yearly Walk-me releases / upgrades.Should have working knowledge in configuring and troubleshooting Launchers, ShoutOuts, Smart Walk-Thru, Smart Tool Tips and Shuttles.