Job Summary:

Location: USA (Eastern Time Zone) or UK (London or Remote)

Division: Human Resources – HR Shared Services

Line Manager: Manager, HR Systems

Contract Terms: Regular, Full-Time

THE TEAM

The HR Shared Services team is the core group within HR that provides global systems and operational support to all Ticketmaster employees. They oversee all day-to-day administrative and transactional activities throughout the employee lifecycle, execute organization-wide processes, problem-solve issues, and lead the strategy behind HR systems and people analytics.

THE JOB

Reporting to the Manager, HR Systems, the HRIS Analyst is role within the HR Shared Services team that will focus on identifying and delivering process improvements for Workday functionality, primarily for the Workday Learning module.  This will include partnering with HR Function Leads and HR Business Partners to identify areas for process improvement, gather data requirements for business processes and configuring solutions in the Workday application.  Strong analytics and presentation skills required.

WHAT YOU WILL BE DOING

Configure, test, and deploy Workday business processes.Evaluate and optimize current Workday Learning configurations to maximize efficiency and user engagement.Work directly with stakeholders to identify, analyze, design, test and implement new solutions or improvements to existing solutions.Identify issues, conduct analyses, and form conclusions.Develop and prepare summary analyses to validate system accuracy.Develop and maintain learning and training performance metrics and dashboards.Communicate clearly and collaborate with stakeholders to turn broad requirements into recommended solutions and deliverables.Document requirements and technical specifications to support our solution landscape and HR organizational needs for systems implementation, upgrades, and process improvements.Designs, configures, tests, validates, documents, and implements new functionality or improvements to existing functionality in Workday.Act as a functional SME for Workday Learning, introducing new features/products to the business and educating the HR/HR Operations team.EIB Data loads.Work closely with the wider HR team to validate data.Ad hoc special projects as required or as necessary.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

Experience with Workday Learning required. End-user experience as an internal partner (such as HR Partner or HR Coordinator) included.Knowledge of downstream integrations to gauge impact of changes, triage and remedy incidents and/or scope level of effort for new initiatives.Demonstrated attention to detail and accuracy with ability to design and develop solutions to meet business needs creatively.Possesses a deep understanding of HR business processes and how systems are their enabler.Comfort with leading multiple tasks and projects simultaneously, prioritize decisions and tasks effectively, and thrive in a fast-paced, dynamic environment.Proven ability to succeed in a fast-paced, flexible, somewhat unstructured, service-oriented environment.Strong in problem-solving and analytical skills.Ability to modify and adjust individual approach and delivery to fit specific situations.Strong experience in coaching, mentoring and developing others.Excellent decision-making abilities.Ability to work independently with minimal supervision, exercise discretion, prioritize and multi-task in a highly dynamic environment.Able to handle a high level of confidentiality regarding employee information.Proficiency using Microsoft Office applications (Excel, PowerPoint, Word, Outlook) required.Workday experience highly preferred.Working with both a large, diverse and remote workforce is preferred.

YOU (BEHAVIOURAL SKILLS)

Excellent communicator – able to translate between technical and business groups and bring forward a vision or opinion.Detail-oriented and has high-level of accuracy.Takes initiative and is proactive.Flexible and agile.Someone who does what they say they will do.Team-player and teamwork-oriented.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.