HS Homeless Services Supervisor Print (https://www.governmentjobs.com/careers/ventura/jobs/newprint/4655749) Apply  HS Homeless Services Supervisor Salary $93,785.08 - $95,886.92 Annually Location Ventura and will require travel throughout Ventura County, CA Job Type Full-Time Regular Job Number 0116HSA-24AA (BN) Department Human Services Agency Opening Date 09/24/2024 Closing Date 10/5/2024 5:00 PM Pacific + Description + Benefits + Questions Description Be part of the strength of human relationships and community partnerships by becoming an HS Homeless Services Supervisor for Ventura County! WHAT WE OFFER The County of Ventura offers an attractive compensation and benefits package that includes: + A general salary increase of 3.5% effective December 22, 2024. + Merit Increases – New employees are eligible for an initial 5% merit increase within the pay range upon completion of at least 1,040 hours (approximately 6 months) assuming work meets satisfactory standards. Subsequent merit increases within the pay range will be upon completion of each additional 2,080 hours (approximately one year) from the initial merit increase. + Educational Incentive - An educational incentive of 2.5% for completion of an associate's degree, 3.5% for completion of a bachelor's degree, OR 5% for completion of a graduate degree. + Bilingual Incentive – Based on agency need, proficiency levels by exam are $.69 per hour (Level I), $1.00 per hour (Level II), or $1.32 per hour (Level III). + Flexible Workweek/Telework Schedule – We support work life balance by offering compressed work (e.g., 9/80 workweek) and remote hybrid telework schedules for some positions subject to organizational needs and satisfactory performance. + Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked. + Vacation Redemption – After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months. + Sick Leave - Full time regular employees accrue 3.08 hours of sick leave per bi-weekly pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods. + Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. This position is eligible for up to a 3.00% match on your 401(k) contributions. + Health Plans–Full time employees are given a flexible credit allowance of up to $21,450 annually to offset the purchase of medical, dental, and/or vision insurance for you and your dependents. + Employee only - $497 per biweekly pay period + Employee plus one dependent - $678 per biweekly pay period + Employee plus family - $825 per biweekly pay period + Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental and vision care and/or dependent care expenses. + Pension Plan - Participation in the County's defined pension plan, which has reciprocity with CalPERS. + Holidays - 12 paid days per year which, includes a scheduled floating holiday. + Additional Benefits - Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program. THE AGENCY The Human Services Agency (HSA) includes nearly 1400 staff who serve 1 in 3 Ventura County residents, all of whom have unique experiences and perspectives. Each of us has a responsibility to support diversity, equity, inclusion and belonging in the workplace and in our communities. Our County is proud to have a diverse workforce, and providing a respectful and inclusive workplace is a priority and aligns with the Agency’s values. To learn more about the Human Services Agency, click “Who We Are (https://www.youtube.com/watch?v=Lq89F-aztw0) ” to view a short video. THE POSITION Under general direction, HS Homeless Services Supervisor serves as a first-line supervisor of staff who provide outreach, assessment, referrals, case management, and financial assistance to individuals and families at risk of or experiencing homelessness. THE IDEAL CANDIDATE The ideal candidate has thorough knowledge of and experience working directly with and providing services to vulnerable populations, including those experiencing homelessness, poverty, disabilities, etc., as well as experience collaborating with other service providers; supervisory experience in a social services agency; and excellent interpersonal and communication skills, both written and verbal. The ideal candidate also possesses excellent problem-solving skills; is results-focused; and has a proven track record of providing exceptional public/customer service with a trauma-informed approach and focus on diversity, equity, and inclusion, as well as a history of positive interpersonal relations with co-workers and colleagues; a demonstrated ability with innovation and flexibility in the execution of responsibilities in response to a changing work demands; a strategic planner, critical thinker, and works well independently, as well as in a team environment. EDUCATION/BILINGUAL INCENTIVE: Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree that is not required for the classification. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill. HS Homeless Services Supervisor is represented by Service Employees International Union (SEIU) and is eligible for overtime compensation. Examples Of Duties Duties may include, but are not limited to the following: + Assigns, reviews, and audits the quality and quantity of casework performed by subordinates; identifies discrepancies or problem areas, provides follow up training and coaching, and takes corrective action accordingly. + Plans, coordinates, and supervises a unit of HS Homeless Services Social Workers and support staff to ensure delivery of services in a trauma-informed manner and compliance with Federal, State and local guidelines and departmental policies. + Assigns and instructs workers in social work methods and techniques; interprets rules, regulations or laws relating to program services; and provides case consultation and coaching to subordinate staff on challenging situations or problems. + Prepares reports, monitors database quality and trends, and makes recommendations to management; identifies program needs and suggests changes to service delivery. + Serves as a liaison between the unit and other units within the Human Services Agency or with outside agencies, including representing the agency on related committees and taskforce groups. + Manages a reduced caseload of high profile / high barrier cases, which includes integration of social work methods to ensure delivery of services and compliance with Federal, State and local guidelines and departmental policies. + Receives and interviews complainants; makes decisions (may be subject to administrative review) regarding allowances or changes in services to be rendered. + May speak and make presentations before professional groups, partnering agencies or the public. + Performs other related duties as required. Typical Qualifications These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list. EDUCATION, TRAINING and EXPERIENCE A Master's Degree from an accredited university in Social Work (MSW), Marriage and Family Therapy (MFT); counseling; vocational rehabilitation or a closely related advanced degree AND at least sixty (60) months of adult case management experience including twelve (12) months of homeless service case management; OR At least eighteen (18) months of experience comparable to a HS Homeless Services Social Worker III and/or IV with the County of Ventura, Human Services Agency. Substitution: An additional twelve (12) months of experience as an adult case management social worker may be substituted for the graduate education requirement. NECESSARY SPECIAL REQUIREMENTS + Possession of or the ability to obtain and maintain a valid California driver's license. + HS Homeless Services Supervisors may be required to furnish their own vehicles for use on the job and are reimbursed for mileage. + Incumbents are required to perform after hours standby services, as needed. + Some evening work is required, especially during the winter shelter season. + Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire. DESIRED + Two (2) or more years' experience serving the homeless population as a case management social worker with experience in handling high profile/high barrier cases. + One (1) or more years' of supervisory experience in a social services agency. + Bilingual fluency in English and Spanish. WORKING CONDITIONS + Duties may require driving to make field-based visits to clients in environments that may be unsanitary or unsafe; and + Incumbents may encounter hostile reactions from clients and others in the course of performing job duties; and may be exposed to unsanitary/unsafe conditions, people with body odor and cigarette smoke. JOB COMPETENCIES + Adaptability & Flexibility – Responding positively to change and fluidly modifying behavior as the situation requires + Communication – Respectfully delivering pertinent, truthful, and timely information and comprehending information delivered by others + Customer Service – Ensuring consistent, responsive, and superior delivery of services to internal and external stakeholders + Professional Integrity & Ethics – Demonstrating high standards of conduct and consistently adhering to sound moral principles + Results Focus – Initiating tasks, meeting organizational goals, and committing to proficient accomplishment + Team Orientation – Embracing a spirit of collaboration and a commitment to cooperating with others to achieve shared goals + Leadership – Establishing shared goals, values, and principles and strategically guiding others + Attention to Detail – Accomplishing tasks thoroughly with concern for all elements involved, however small + Conflict Management – Preventing, mitigating, and resolving disputes and other interpersonal tensions + Critical Thinking & Problem Solving – Analyzing and evaluating information, problems, and options with logic and good judgment + Decision Making – Exercising discretion and good judgment in evaluating and choosing optimal courses of action + Diversity, Inclusion, & Belonging – Embracing the County’s commitment to valuing individuals with varied backgrounds, promoting equal access and opportunity for all, and empowering others in their unique strengths + Reading Comprehension – Understanding, analyzing, and applying written information + Writing – Using text to effectively communicate information Recruitment Process FINAL FILING DATE: Applications must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Saturday, October 5, 2024. To apply online, please refer to our web site at www.ventura.org/jobs. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009. NOTE: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral\_Transfer.pdf) for additional information. Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application. SUPPLEMENTAL QUESTIONNAIRE - qualifying: All applicants are required to complete and submit the questionnaire for this exam AT THE TIME OF FILING. The supplemental questionnaire may be used throughout the exam process to assist in determining qualifications for the position. Failure to complete and submit the questionnaire may result in removal of the application from further consideration. APPLICATION EVALUATION - qualifying: All applications will be reviewed to determine whether the stated requirements are met. Applicants meeting the stated requirements will be invited to continue to the next step in the examination process. ORAL EXAMINATION - 100%: A job-related oral examination will be conducted to evaluate and compare participating examinees' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Examinees must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list. NOTE: If there are three (3) or fewer qualified applicants, an examination may not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list. Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year. The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary, Fixed-Term), Intermittent, and Extra Help vacancies. BACKGROUND INVESTIGATION: A thorough pre-employment, post-offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position. For further information about this recruitment, please contact Blake Nespica by e-mail at Blake.Nespica@ventura.org. EQUAL EMPLOYMENT OPPORTUNITY The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the County of Ventura to achieve a drug-free work place. Any applicant for county employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE Service Employees International Union (LOCAL 721) (SEIU) To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below. + Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570. + Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf) + Memorandum of Agreement Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS 01 Do you currently possess, or have the ability to obtain and maintain a valid California driver's license? + Yes + No 02 Are you able and willing to work in locations where conditions may be unsanitary or unsafe and/or where you may encounter hostile reactions from clients or others? + Yes + No 03 Are you able and willing to perform after-hours standby services and some evening work as needed? + Yes + No 04 HS Homeless Services Supervisors are required to furnish their own vehicle for use on the job and will be reimbursed for mileage. Please indicate if you are able and willing to furnish your own vehicle. + Yes + No 05 Please indicate the highest level of education you have completed. + No high school diploma or GED + High school diploma or GED + 1 to less than 60 semester units of college course work + 60 or more semester units of college course work, but no degree + Associate's degree + Bachelor's degree + Master's degree or higher 06 Please indicate the major field of study for the highest level of education you indicated above. + Social Work + Marriage & Family Therapy + Counseling + Vocational Rehabilitation + Other field of study closely related to this position + Other field of study not related to this position + None 07 If you selected "Other field of study closely related to this position" in the question above, please indicate the field of study for your highest level of educational achievement AND how it relates to this position. (Indicate "N/A" if not applicable.) 08 Which option below best describes your full-time progressively responsible adult case management experience? (NOTE: Full-time is considered 40 hours per week; anything less than that must be prorated.) + No Experience + 0 to less than 1 year + 1 to less than 2 years + 2 to less than 3 years + 3 to less than 4 years + 4 to less than 5 years + 5 to less than 6 years + 6 to less than 7 years + 7 to less than 8 years + 8 to less than 9 years + 9 to less than 10 years + 10 or more years 09 Which option below best describes your full-time homeless service case management experience? (NOTE: Full-time is considered 40 hours per week; anything less than that must be prorated.) + No Experience + 0 to less than 1 year + 1 to less than 2 years + 2 to less than 3 years + 3 to less than 4 years + 4 to less than 5 years + 5 or more years 10 Describe your adult case management AND homeless service case management experience where you gained the experience referenced in the previous questions (no. 8 and no. 9). Be thorough and clear in your response and include the following: A. Employer(s) B. Your job title(s) C. Time frame(s) (start and end dates in month/year format) D. Detailed description of the duties you performed which demonstrate your experience E. Any experience you may have handling high profile/high barrier cases F. Detailed description of techniques you used related to trauma-informed care and crisis intervention If you do not have this type of experience, please type "no experience." 11 Describe your supervisory and/or lead experience within a social services (or other) environment. Be thorough and clear in your response and include the following: A. Employer(s) B. Your job title(s) C. Time frame(s) (start and end dates in month/year format) D. Number of employees supervised/led E. Detailed description of your supervisory/lead duties and responsibilities such as conducting performance evaluations, imposing corrective/disciplinary action, training/teaching staff, participating in the employee selection process, and assigning, planning, organizing and directing work. If you do not have this type of experience, please type "no experience." 12 Describe your experience working/partnering with government and non-profit agencies, community resources, and programs relating to individuals and families at risk of or experiencing homelessness. Be thorough and clear in your response and include the following: A. Specific entities you have worked/partnered with B. Objectives/goals of the partnership/collaboration C. Your role in the partnership/collaboration D. The outcome If you do not have this type of experience, please type "no experience." 13 Describe your proficiency in the use of automated computer systems such as systems for case management (Homeless Management Information System), ServiceNow, etc. For each system, include: A. Your proficiency level (beginner, intermediate, advanced, expert) B. Description of your use of each system to demonstrate your proficiency If you do not have this type of experience, please type "no experience." Required Question Agency Ventura County Address 800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009 Phone (805) 654-5129 Website http://hr.ventura.org Apply Please verify your email address Verify Email