Responsibilities/Accountabilities: Other duties as assigned 

Manages site office and warehouse staff including, hiring, training, performance management and overall development 

Responsible for handling escalated customer issues and providing timely resolution 

Proactively communication of issues with the Hub Manager 

Work cross functionally and collaborate with other business leadership to deliver expected levels of service  

Act as a backup to support local needs in Customer Service, Order Fulfillment, HR, and Office 

Maintain accurate inventory records which may require cycle count and physical inventories 

Manage staffing needs, interviewing and onboarding of new hires 

Submit and ensure timely processing of MVRs for company vehicle driver approvals 

Coordinates with purchasing department to order sites supplies as needed 

Oversees the business in the absence of the Hub Operations Manager 

Ability to self-direct and prioritize tasks as needed 

Ability to be innovative and be agile to changing business conditions. 

Exceptionally well organized and efficient to meet commitments. 

 

 

Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications, physical demands and work environment characteristics listed below are representative of the knowledge, skill, and/or ability required to successfully perform the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  English/Spanish bilingual is preferred. 

 

Education and/or Experience: 

Must have some college with a minimum of 3 years’ experience in related field or equivalent combination of education and experience. Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.   

 

Computer Skills: 

Proficiency with Microsoft® Word, Excel, and Outlook software applications. Will be expected to develop proficiency in Avanti software (i.e., FeneVision, etc.) and become familiar with Apple iOS. 

 

Communication Skills: 

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.  Ability to read, interpret, understand, and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers, and managers.  Must display excellent phone and email etiquette.  Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.   

 

Professional Skills: 

Must be a team player and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion.  Attention to detail is required.  Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.  Must be able to develop trust, respect, and confidence of customers, coworkers, and managers. Must present in a clean and neat physical appearance.  Must be able to investigate issues and resolve conflicts in the best interests of the business and our customers.  

 

Mathematical Skills: 

Ability to perform calculations using units of money, time, measurement, etc. Ability to calculate figures and amounts such as proportions, percentages, area, length, width, height, and depth.  Ability to apply basic concepts of algebra, geometry, and general business math. 

 

Physical Demands: 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, type or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to sit, stoop, or crouch. The employee must occasionally lift and/or move up to 20 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.  Time commitment required of this position will vary based on business needs.   

 

Work Environment: 

The work environment with this job includes warehouse and office environment. The noise level of this job varies as do the temperatures in the warehouse depending on the season.