Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The HUB Compliance Manager plays a crucial role in ensuring quality, compliance, and effectiveness across social service programs in Orange County. This position designs and facilitates comprehensive training for case managers, focusing on strength-based, trauma-informed, and harm-reduction practices. The manager is responsible for CalAIM compliance and policy integration, regularly updating best practices, and serving as a liaison for key systems like HMIS and CES. They establish performance metrics and quality standards, conducting monthly and quarterly data reviews to support program integrity and compliance reporting. Additionally, they oversee program evaluation, manage budgets, align services with funding requirements, and implement client feedback to drive continuous improvement. This role also includes creating a centralized knowledge hub to support ongoing case manager development, fostering a learning culture and ensuring that all compliance standards are upheld in alignment with TSA policies and National Social Services Standards.

Essential Functions

Training and Development

Design and deliver foundational training modules in CTI, strength-based, trauma-informed, and harm-reduction approaches for case managers, ensuring practical application through ongoing coaching and advanced workshops. Organize monthly professional development workshops from February to November, covering compliance updates, case management best practices, and industry innovations. Develop and manage a centralized knowledge hub with resources and training materials to support case managers in ongoing professional development.

Compliance and Best Practices

Coordinate CalAIM compliance and integration into case management services, conducting regular training updates to align with evolving program standards, and provide best practice guidance to Case Managers and Program Supervisors. Serve as a liaison for HMIS, CalAIM, and CES, facilitating data alignment and program compliance. Ensure adherence to TSA policies and procedures, consulting with sites to regularly review, create, and update policies and procedures in response to operational needs.

Quality Assurance and Performance Measurement

Create and apply objective performance measurements across all sites to assess program quality and effectiveness. Track program compliance and ensure all reporting requirements are met, reporting results to supervisors and the Social Services Director to facilitate timely corrections. Develop metrics to evaluate training effectiveness, analyzing feedback and performance data to improve content and report findings to the Social Services Director.

Data Review and Reporting

Conduct monthly and quarterly reviews in WellSky, HMIS, and EFSP, and provide training based on results to departmental managers as needed. Ensure timely submission, completion, and accuracy of statistics and reports, including grant metrics, to measure compliance and benchmark client success rates against industry standards.

Program Evaluation and Continuous Improvement

Oversee management and budgetary aspects of assigned housing programs, ensuring services, policies, and contracts align with funding agreements. Establish baseline service expectations for all case management services provided across Homeless Service Programs in Orange County. Conduct needs assessments and program evaluations, recommending client surveys and analyzing results to guide improvements. Collaborate with departmental managers and the Social Service Coordinator to review and evaluate compliance with National Social Services Standards (NSSS).

 Recommended Core Competencies

Problem Solving – Highly relevant, as the HUB Compliance Manager must identify compliance and operational issues, analyze information accurately, and collaborate with colleagues to develop solutions, particularly in training and program improvement. Oral Communication – Essential for delivering training, facilitating workshops, and communicating with teams across various programs, often on complex topics like compliance and best practices. Written Communication – Critical for creating training materials, compliance reports, and documentation of policies and procedures. Clear written communication is also needed for data interpretation and reporting to supervisors. Project Management – Relevant as the role involves organizing and planning monthly training sessions, tracking compliance timelines, and managing program standards across multiple sites. This ensures accountability and alignment with TSA standards Continuous Improvement/Organizational Effectiveness – Directly aligns with the role’s focus on evaluating and enhancing quality standards, program effectiveness, and compliance with evolving standards. This also supports the competency of establishing a learning culture. Analytical – Crucial for synthesizing data from various systems (HMIS, CalAIM, CES) to draw insights and make informed recommendations to improve programs. This role also involves developing workflow policies and procedures, making analytical skills vital. Strategic Thinking – Important as the manager must adapt compliance strategies to evolving requirements, align goals with funding agreements, and guide continuous improvement to meet organizational goals. Problem Solving/Conflict Resolution – Relevant, as resolving compliance or operational conflicts promptly and professionally is essential for maintaining program integrity and team dynamics. Training and Development – A competency specifically focused on designing, delivering, and evaluating training modules would be beneficial. This role requires ongoing training and professional development for case managers, so expertise in this area is essential. Data Management and Reporting – Given the data review and compliance reporting responsibilities, a competency focused on proficiency in data management, interpretation, and reporting is essential for ensuring accuracy in data-driven decision-making.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis.  Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.  Ability to operate computer, fax and telephone. Ability to lift up to 40 lbs. 

Minimum Qualifications    

By virtue of its direct contact with, and representation to people who engage in Salvation Army programs, people who demonstrate an understanding of The Salvation Army’s mission are required for this position as well as adherence to The Salvation Army approach to quality service. Preferred Master’s in Social Work, or equivalent degree with an administrative emphasis. Prior TSA program management experience is preferred, preferably in Social Services. Minimum of 3-5 years of program management experience; strategic planning component preferred. Minimum two (2) years’ experience managing outside partnerships and collaborations. Must have data management and reporting skills, including budgeting, expense monitoring, and contract development skills. HMIS experience preferred. Bilingual/Bi-literate English/Spanish preferred. Must be in good physical health and mental health, capable of meeting position.

Skills, Knowledge & Abilities

Driving Test and clean MVR check. If working in the vicinity of children a criminal background check is required with certification for Protect the Mission policies and procedures. Must have ability to work with, direct, and relate well with co-workers, community partners/members, and guests/clients. Able to function and thrive in a fast-paced, frequently evolving environment. Excellent computer skills must be able to effectively utilize all necessary office equipment (i.e. computers, copy machines, scanners, calculator, etc.). Excellent organizational skills; highly self-motivated and detail oriented. Must have outstanding written and verbal communication skills. Professional and courteous; excellent presentation skills Demonstrated/verifiable ability to influence and manage staff, clients, volunteers and outside agencies/partners.