RELOCATION ASSISTANCE: No relocation assistance available

CLEARANCE TYPE: None

TRAVEL: No

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

The HR Service Center is seeking a Human Resource Assistant 3 for the Lifecycle Management team. This role is primarily responsible for administrative tasks relating to employee and contractor transaction assistance, entry, and correction. Additional duties include answering incoming inquiries via phone, chat, or service requests from managers and Human Resource partners.

Responsibilities include, but are not limited to: 

Reviewing Workday tasks for accuracy and initiating updates or corrections when needed utilizing Knowledge Articles, desktop procedures, and other tools.

Solving problems and completing work by utilizing training, knowledge, tools, reports, and analytical skills.

Working in a high-volume transaction and high-pressure environment with minimal supervision.

Maintaining confidentiality of information and only view need-to-know information.

Performing job duties while maintaining a high level of customer service.

Answering a broad range of questions related to HRIS data and transactions.

Must possess strong interpersonal and communication skills both verbal and written.  Must be able to manage multiple priorities/initiatives and show initiative and creativity.  Must be able to anticipate problems and communicate appropriately with Managers and Human Resource partners. 

Basic Qualifications: 

High School Diploma and at least 4 years of relevant experience OR Associate's Degree and at least 2 years of relevant experience

Prior Human Resource experience in a service center environment and case management tool experience 

Proficiency with the Microsoft Office suite (Excel, Word, PowerPoint)

Average typing speed of 45 WPM with a 90-95% accuracy rate

Ability to abide by the assigned work schedule and work a variety of shifts to support business needs across multiple time zones

Preferred Qualifications:

Experience using telephony systems and case management systems such as Heat or ServiceNow

Experience utilizing PeopleSoft (working knowledge) or Workday

Previous experience interacting with customers in a call center/ service center environment

Salary Range: $47,600.00 - $79,400.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.