Summary View Common Definitions of terms found in this announcement. Organizational Location: This position is located in the Department of Homeland Security, U.S. Immigration and Customs Enforcement, Office of Human Capital, Human Resources Operations Center, Processing Unit , in either Santa Ana, California, Washington, District of Columbia, or Irving, Texas. These are non-bargaining unit positions. Responsibilities This announcement closes on 02/12/2025 for receipt of applications. Due to high volume of applicants, the first 50 applicants will receive first consideration. Additional applicants, beyond the first 50, may be considered, upon management's request. The incumbent must be a customer service professional who can work in a fast-paced and dynamic work environment. Things happen quickly and continuously in this position, and the incumbent will find the need to move from one task to another without much time in between or juggling multiple duties at the same time. This position is located within the Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE), Office of Human Capital (OHC), Human Resources Operations Center (HROC), Processing Unit. The primary purpose of this position is to serve as a Human Resources (HR) Assistant providing a full range of personnel processing support and assistance. As a Human Resources Assistant, at the full performance level you will perform the following duties: Processes Personnel Actions in the ICE Electronic System for Personnel. In compliance with DHS, Office of Personnel Management, and National Finance Center (NFC) rules and procedures, processes recruitments, Career Ladder Promotions, Changes to Lower Grades, Separations, Retirements, Details, Temporary Promotions (TPRO), Law Enforcement Availability Pay (LEAP), Administratively Uncontrollable Overtime (AUO), Reassignments, Removals, Suspensions, Awards, Cash Awards, Time Off Awards, Quality Step Increase, etc. Processes payroll actions, such as Federal and States taxes, retention pay, direct deposit. Assists with onboarding processing benefit documents, Federal Employee's Group Life Insurance (FEGLI), Federal Employees Health Benefits (FEHB), Thrift Savings Plan (TSP), and beneficiary forms; certifies and reviews, benefits forms for proper coding, signatures, and effective dates. Generates and distributes reports on ICE rosters, runs biweekly and various other reports. Responds to customer issues relating to Personnel processing, reviews customer requests and inquiries and issues appropriate guidance, assesses customer needs, analyzes issues, and provides appropriate solutions through knowledge application of human resources systems and functional areas. Uploads forms and documents to employee's electronic Official Personnel Folder (eOPF). Requirements Conditions of Employment Qualifications Please limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be reviewed to determine your eligibility/qualifications. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You qualify for the GS-5 grade level if you possess one of the following: Experience: One (1) year of specialized experience at the GS-4 grade level or equivalent performing duties such as: Utilizing office automated systems to enter, retrieve, and manage human resources data; Completing, tracking, and maintaining electronic files and records in support of human resources programs; Responding to customer issues and concerns. OR Education: Successful completion of 4 years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.OR Combination of Education and Experience: A combination of successfully completed post-high school education and specialized experience may be used to meet the total qualification requirements for the GS-05 position. This will be calculated using your resume and unofficial transcripts or a list of courses/course hours submitted with your application. Please note: only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. GS-6: You qualify for the GS-6 grade level if you possess one (1) year of specialized experience at the GS-5 grade level or equivalent performing duties such as: Providing assistance and responding to questions regarding personnel processing related topics; Assisting with processing personnel actions such as recruitments, Career Ladder Promotions, Changes to Lower Grades, Separations, Retirements, Details, Temporary Promotions (TPRO), Law Enforcement Availability Pay (LEAP), Administratively Uncontrollable Overtime (AUO), Reassignments, Removals, Suspensions, Awards, Cash Awards, Time Off Awards, Quality Step Increase, etc; Assisting with processing onboarding benefit documents such as Federal Employees' Group Life Insurance (FEGLI), Federal Employees Health Benefits (FEHB), Thrift Savings Plan (TSP), and beneficiary forms.. GS-7: You qualify for the GS-7 grade level if you possess one (1) year of specialized experience at the GS-6 grade level or equivalent performing duties such as: Processing personnel actions such as recruitments, Career Ladder Promotions, Changes to Lower Grades, Separations, Retirements, Details, Temporary Promotions (TPRO), Law Enforcement Availability Pay (LEAP), Administratively Uncontrollable Overtime (AUO), Reassignments, Removals, Suspensions, Awards, Cash Awards, Time Off Awards, Quality Step Increase, etc; Requesting electronic Official Personnel Folders (eOPF) to review all documentation for accuracy and verify prior federal service history to determine the retirement codes and veteran's preference status; Obtaining relevant facts through research about issues or problems involving an employee's personnel actions and documentation. Qualification requirements must be met by the closing date of this announcement. Qualification claims will be subject to verification. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Current or Former Political Appointees: The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR 315.707. Veterans, Peace Corps, VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Salary: The salary range indicated in this announcement reflects the lowest and highest potential salaries for this position. The actual salary range will be based on the applicable locality pay for the selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. Education Additional Information Promotion Potential: When promotion potential is shown, the agency is not making a commitment and is not obligated to provide future promotions to you if you are selected. Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval. E-Verify: DHS uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. Suitability: If you receive a conditional offer of employment for this position, you will be required to complete an Optional Form 306, Declaration for Federal Employment, and to sign and certify the accuracy of all information in your application, prior to entry on duty. False statements on any part of the application may result in withdrawal of offer of employment, dismissal after beginning work, fine, or imprisonment. Background Investigation: To ensure the accomplishment of our mission, DHS requires every employee to be reliable and trustworthy. To meet these standards, all selected applicants must undergo and successfully obtain and maintain a background investigation as a condition of placement into this position. This may include a credit check, a review of financial issues such as delinquency in the payment of debts, child support and/or tax obligations, as well as certain criminal offenses and illegal use or possession of drugs. Benefits: DHS offers competitive salaries and an attractive benefits package, including: health, dental, vision, life, and long-term care insurance; retirement plan; Thrift Savings Plan [similar to a 401(k)]; Flexible Spending Account; Employee Assistance Program; personal leave days; and paid federal holidays. Other benefits may include: flexible work schedules; tuition reimbursement; transportation subsidies; uniform allowance; health and wellness programs; and fitness centers. DHS is committed to employee development and offers a variety of employee training and developmental opportunities. For more information, go to the DHS Careers website and select "Benefits." Disabled veteran leave will be available to any Federal employee hired on or after November 5, 2016, who is a veteran with a service-connected disability rating of 30 percent or more. A student loan repayment incentive may be available, in which case a service agreement will be required.