Summary This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Domestic Defense Industrial Base (DIB) & Major Range & Test Facilities Base (MRTFB) in DoD to recruit and appoint qualified candidates to positions in the competitive service. About the Position: This is a Human Resources Assistant (Recruitment & Placement) position with the U.S. Army Reserve Civilian Human Resources Service Center located in Rock Island, IL. Responsibilities Respond to customer inquiries, phone calls and emails for information. Screen customer inquiry for best course of action. Provide managers (hiring officials) with updated status on new hires. Advise customers on matters such as how to register for benefits, obtain copy of SF 50 etc., navigate Human Resources databases. Arrange for physical examinations/drug tests and follow up to get results. Create new employee packets, including all required documents. Initiate PSIP and follow up to ensure completion. Create suspense logs to ensure new employee's requirements are being completed. Keep staffing specialist and hiring officials informed of issues or problems that arise during pre-employment. Explain how to apply to positions on USA JOBS. Make tentative job offers and explain requirements for new hire procedures and documents. Count in processing briefings. Suggest improvements to Human Resources standard operating procedures to increases efficiency. Determine alternate methods to complete onboarding/in-processing requirements with special circumstances. Balance workload among peers to ensure HR work is completed timely. Resolve problems in the new hire process referred to by others (ie HR Spec, new employees, hiring managers). Create tentative and final job offers letters in accordance with established policies and procedures. Compose emails to convey HR requirements, communicate information. Inform staffing specialist, leadership and hiring officials of issues or problem that arise during pre-employment with email. Create, copy, edit, store, retrieve and print a variety of documents using software programs. Requirements Conditions of Employment Qualifications Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. To qualify at the GS-05: Specialized Experience: One year of specialized experience which includes providing clerical, administrative and/or technical support for an office in relation to a human resources program such as, but not limited to, preparing job flyers and/or letters, creating and maintaining personnel and/or administrative office files; and responding to employee or service member inquiries (walk-ins, emails or telephonically) concerning administrative, pay or HR related topics by researching applicable regulation or guidance. Experience may have been obtained in an administrative support office, a federal or state HR Office, or military personnel office. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-04). OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. To qualify at the GS-06: Specialized Experience: One year of specialized experience which includes applying procedures and operations sufficient to perform a wide variety of interrelated and/or non-standard HR support work (e.g., reviewing HR forms for accuracy and completeness), processing personnel actions applying military, federal or state regulations, inputting personnel actions into an automated HR database, responding to a wide assortment of HR related inquiries, and in-processing new employees. Experience may have been obtained in an administrative support office, a federal or state HR Office, military personnel office, or corporate business HR Office. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-05). OR Education: A half year (i.e., 9 semester hours) of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Human Resources, Business Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 9. Add the two percentages. To qualify at the GS-07: Specialized Experience: One year of specialized experience which includes gathering information to prepare and electronically post federal or state vacancy announcements, making federal or state hiring eligibility determinations, adjudicating veterans preference, coordinating and tracking pre-employment requirements such as scheduling drug testing and/or medical examinations, processing a myriad of civilian federal or state personnel actions, inputting and retrieving data from HR databases and providing technical HR support to specialists or senior staff. Experience may have been obtained in a federal or state HR Office, or military personnel office. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service (GS-06). OR Education: One full year of graduate level education in a field which demonstrates the knowledge, skills, and abilities necessary to do the work of the position, such as Human Resources, Business Administration. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) by 18. Add the two percentages. Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service: GS-05: Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. GS-06 and GS-07: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-05 and GS-06). Education FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/ Additional Information This announcement uses the Domestic Defense Industrial Base (DIB) & Major Range and Test Facilities Base (MRTFB) in DoD direct hire authority to recruit and appoint qualified candidates to certain positions in the competitive service. Management may select at any of the grade levels announced. If selected for a developmental grade level, this recruitment provides promotion opportunity to the target grade of the position without further competition (non-competitive promotion potential). Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. One year trial/probationary period may be required. Direct Deposit of Pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a(n) Civilian Human Resource Management Career Field position. Multiple positions may be filled from this announcement. Salary includes applicable locality pay. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. If qualified for more than one grade level, the grade level determination for selection is at management's discretion. Management may hire at any grade level (GS-5, GS-6 or GS-7). If selected at below the target grade level (GS-7), you will be eligible for non-competitive promotion(s) through the applicable intervening grade levels upon meeting regulatory requirements and demonstrated ability to perform the higher graded duties.