Serve as a strategic business partner to organizational leadership and employees in designated business units. Align HR practices with business goals to support the organization’s success. Provide daily HR guidance, and recommend HR strategies to improve work relationships, employee engagement, and productivity. Maintain an effective level of business literacy about the assigned business unit's financial position, goals, culture and competition. Serve as a coach and mentor for the organization.  

What you will be doing:  

Establish a collaborative working relationship with business leaders in assigned business units and across organization. Be present and visible in assigned worksites to build relationships with leaders and employees. Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention. 

Provide day to day performance management guidance around coaching, counseling, career development and disciplinary action. Provide HR policy guidance and interpretation. 

Manage and resolve complex employee relations issues. Conduct effective, thorough and objective investigations. Follow up with urgency to ensure employee relations issues are resolved promptly. 

Maintain in-depth knowledge of legal requirements related to day-to-day management of employees to reduce legal risks and ensure regulatory compliance. Partner with the legal department as needed/required.  

Utilize data and reporting analytics to identify trends and offer recommendations for addressing areas where improvement is needed. Review relevant data with assigned business leaders to develop and implement strategies focused on engagement and retention, and monitor progress and success of these strategies.  

Guide operational leadership in the areas of diversity, equity and inclusion in collaboration with DEI team. Support awareness training objectives, company goals, and inclusive employment practices.  

In collaboration with other COEs within the HR organization, provide guidance in administration of HR practices. Leverage COEs to support the objective and goals of business units. 

Provide guidance and input on business unit restructures, workforce planning and succession planning. 

Ensure fair and equitable practices with employees including compliance with company policies and local, state and federal legal standards. Respond to employee complaints and inquiries with urgency.  

Perform other related duties as assigned.  

*** Selected candidate will be required to work three(3) days per week in our corporate headquarters located in Newton, MA

What we hope you will bring to this role:

Education

Bachelor's Degree or HR Certification is preferred.

Experience

7 years of proven HR experience with a minimum of three years of employee relations experience.

Additional Job Requirements 

Multi- site service industry preferred. 

Ability to travel as needed to assigned business units within the U.S. 

Minimum of 3 years of experience resolving complex employee relations issues. 

Working knowledge of multiple human resource disciplines, including compensation and benefits, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws. 

Must have excellent interpersonal, verbal and written communication skills and the ability to work in a fast-paced environment and handle multiple projects. 

Excellent organizational skills and attention to detail required. 

Problem solving, diplomacy and good judgment in considering the impact of decisions is essential. 

Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. 

Ability to acquire a thorough understanding of the organization’s hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors. 

Excellent time management skills with a proven ability to meet deadlines. 

Must be a critical thinker and have strong analytical and problem-solving skills. 

Proficient with Microsoft Office Suite or related software. 

Knowledge of HRIS preferred. 

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.