Human Resources Clerk
Role Mission:
The Human Resources (HR) clerk provides administrative support to IDEA Public Schools Human Resources Department by partnering with the Regional Human Resources Manager/Director to provide excellent customer service to all employees, respond to their questions/concerns via the HR Call Support Center (Zendesk) , assist with leave management, make referrals related to worker’s compensation, ADA, and unemployment claims, as well as, track and monitor HR data. The ideal candidate must be analytical, detail-oriented and must have great communication skills. Previous experience in HR or experience in other administrative tasks in an educational setting is preferred. The HR Clerk will report directly to the Director of HR Shared Services & Records.
Location: This is a full-time remote position based in Austin, Texas with preference given to candidates who live in Austin or who are willing to relocate.
What You’ll Do – Accountabilities
Essential Duties:
Monitor HR Shared Services Center (Zendesk) and ensure tickets are acknowledged within 12-hours and assign accordinglyDeliver “exemplary” customer service across regionsPrepare, process, and review a variety of documents, including leave management report (FMLA, UTO, PTO, etc.), verification of employment, service records and exit surveys for completeness, accuracy, and submission standardsMake referrals to workers’ compensation claims, ADA, and grievances as neededSchedule and coordinate meetings, interviews, and appointmentsCreate and maintain employee files and ensure confidentiality in handling sensitive informationRespond to routine inquiries, distribute and explain forms to customers, or direct to appropriate resourcesMaintain and update HR personnel records, databases, and trackersPartner with other departments to develop sustainable and functional operating systems, ensure proper implementation of said systems, and provide support where neededMaintain records related to grievances and disciplinary actionsAssist with HR-related audits to ensure regulatory compliancePerform any other task or function as assigned by employer
What You Bring – Competencies
Required experience:
Education: High school diploma required, Associates or Bachelors preferred1+ year HR or related experience
Physical Requirements:
· Must be able to sit for extended periods of time without being able to leave the work area.
What We Offer:
Compensation & Benefits:
Salaries for people entering this role typically fall between $18.49/hour and $23.11/hour, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.
Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.
* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.
Application process:
Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.
Learn more about IDEA
At IDEA the Staff Culture and Belonging Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members. Learn more about our Commitment to Core Values here: https://ideapublicschools.org/our-story/#core-values
IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.