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CORE JOB SUMMARY                                                                                                                                   

The Human Resources Generalist - Client Services for the division of Development and Alumni Relations acts in an advisory capacity and serves as a consultant to the client group.  This role administers human resources policies and procedures related to recruitment, employee relations, compensation and benefits program administration, performance management and other special projects.  This job works closely with both managers and employees to establish, maintain, and improve effective work relationships, build morale, attract, develop and retain talent, in order to support the University of Miami’s mission.

CORE JOB FUNCTIONS                                                                                                          

1.    Delivers frontline HR support and service for Development & Alumni Relations (DAR), includes responding to or elevating general HR inquiries and questions on payroll, benefits, recruitment, etc., and supports employees and managers on internal employee relations policies, practices, procedures and overall organizational policies.  
2.    Provides coordination and support for DAR’s ongoing HR related strategic transformation projects to be assigned on an ongoing basis and completes special projects or assignments as required, which may include administering employee recognition programs, participation on committees, and coordination of special events etc. 
3.    Organizes, inputs and ensures the maintenance of HR information into the HRIS system (Workday). Generates and analyzes a variety of reports in order to develop and recommend solutions, programs and or policies to the client base. Facilitates the processing and distribution of reports as needed.
4.    Provides full support for recruitment of positions and related guidance to leadership staff including job description development and revisions, as well as review and negotiation of salary offers, promotions, etc., for assigned clients.
5.    Manages the HR components of the onboarding process and offboarding process for employees, and includes regularly scheduled check-ins with employees. 
6.    Establishes and maintains open lines of communication, both verbal and written, with all client groups in order to effectively represent department services and provide HR services that meet client needs and facilitate change.  Elevates department’s needs to the HR Manager as appropriate.  
7.    Ensures all requested HR actions are compliant under University’s policy and procedures, as well as adhere to established employment laws and guidelines.    
8.    Works closely with management and employees to support work relationships, build morale and increase productivity and retention.  Supports HR Manager to initiate, develop, and execute Work Environment Assessments, in order to determine areas for improvement.
9.    Supports HR Manager with the resolution of complex employee relations issues, to include thorough and objective investigations, and a comprehensive review of evidence/documentation. Summarizes investigation findings and recommendations.
10.    Conducts routine meetings with respective business units, to include the general employee population, in order to assist clients in meeting/exceeding their strategic objectives. Recommends new approaches to affect continuous improvement. 
11.    Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.

12.    Adheres to University and unit-level policies and procedures and safeguards University assets.
 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                        

Education:

Bachelor’s Degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 2 years of relevant experience

Knowledge, Skills and Attitudes:

Ability to accurately prepare and maintain records, files, reports and correspondence

Ability to communicate effectively in both oral and written form

Ability to maintain effective interpersonal relationships

Skill in completing assignments accurately and with attention to detail

Ability to recognize, analyze, and solve a variety of problems

Ability to process and handle confidential information with discretion

Ability to work independently and/or in a collaborative environment

Proficiency in computer software (i.e. Microsoft Office)

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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