Job Summary

Responsible for coaching leaders with team member performance and behavioral concerns and offer support with policy interpretation, culture issues, Workday, and ServiceNow guidance. Will function as a liaison with leadership, HR Operations, and HR Centers of Expertise (COEs) to help navigate team member situations. Will partner with team member relations and legal to support fact finding situations as needed. Will utilize the ServiceNow technology to track work and manage cases. Will assist HR Business Partners with projects, analysis of client group data and metrics, and other assignments as needed.

Essential FunctionsEstablishes and maintains effective, collaborative working relationships with assigned client groups. Responsible for partnering with leaders on team member relation issues, such as performance coaching, policy interpretation, culture issues, HR initiatives, and ServiceNow guidance.Where appropriate, will leverage Knowledge Articles, Corewell Health policy, values, and scripts for consistent and accurate guidance. Provides exceptional customer service through timely interactions, proactive thinking and follow up with leaders.Advises on matters related to employment such as transfers, promotions, demotions, performance correction, performance evaluations, job classifications, etc., ensuring equitable treatment of all team members.Collaborates with HR Business Partners in helping leaders develop and sustain a positive and engaged culture. Responsible for assessing cultural issues, recommending, and performing solutions to help improve/enhance team member effectiveness, team culture, and team dynamics.Navigates team member concerns with minimal complexity regarding employment-related matters such as situations where investigations are required to determine the details that occurred (i.e. timecard fraud, sleeping on the job, social media concerns, misconduct, etc.); partners with Fact Finders on larger, more complex cases as needed. Documents investigation and counseling activities, analyzes, recommends, and tracks resolutions. Collaborates with the team member relations team to ensure consistency in guidance and daily practice.Supports leaders in navigating interaction with HR COEs to help resolve team member issues. Acts as the primary contact for COEs when unique team member situations arise.Responsible for tracking cases in ServiceNow and sharing relevant metrics. Will use data to help raise up awareness of what is working well and where focus should occur.Assist in answering leader Workday and Service Now navigation and transaction questions.

Qualifications

Required

Bachelor’s degree or equivalent in in Business Administration, Human Resources, or related field2 years of relevant experience in leadership, HR generalist, or related area

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

On-demand pay program powered by Payactiv

Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

Optional identity theft protection, home and auto insurance, pet insurance

Traditional and Roth retirement options with service contribution and match savings

Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Corewell Health Place - 100 Corewell Drive NW - Grand Rapids

Department Name

HR Business Partner - West

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 5:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

N/A

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.