**It's more than a career, it's a calling.** MO-SSM Health Mission Hill **Worker Type:** Regular **Job Summary:** Provides support to managers and employees in multiple Human Resources areas. **Job Responsibilities and Requirements:** PRIMARY RESPONSIBILITIES + Answers calls from employees on HR related issues while documenting case notes and providing first touch resolution or escalates if needed. + Provides day-to day support via phone calls to employees on HR policies, HR system, and provides general navigation support for system tasks. + Provides tier 1 support for any new HR initiatives or enhancements. Responsible for providing basic problem-solving support to resolve or escalate as appropriate. + Meets expectations in all SLAs, KPIs, and quality reviews. + Possesses ability to multitask (typing, talking, researching, etc.) in a fast-paced environment with minimal errors. + Clearly articulates processes, answers to questions, etc., through strong oral and written communication skills. + Performs other duties as assigned. EDUCATION + High School diploma/GED or 10 years of work experience EXPERIENCE + No experience required PHYSICAL REQUIREMENTS + Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. + Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. + Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. + Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc. + Frequent keyboard use/data entry. + Occasional bending, stooping, kneeling, squatting, twisting and gripping. + Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. + Rare climbing. REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS + None **Work Shift:** Day Shift (United States of America) **Job Type:** Employee **Department:** 8714090033 HR Shared Services **Scheduled Weekly Hours:** 40 **Benefits:** SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs. + **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). + **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. + **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members. Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits) _SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_