Human Services Licensing Representative Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/4810350) Apply  Human Services Licensing Representative Salary $58,035.00 - $88,235.00 Annually Location *Home Headquartered, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-17763-43671 Department Department of Human Services Division HS Nrthest Rgn Opening Date 02/04/2025 Closing Date 2/18/2025 11:59 PM Eastern Job Code 43671 Position Number 50416482 Union SEIU Local 668 Bargaining Unit F4 Pay Group ST07 Bureau / Division Code 00211926 Bureau / Division Bureau of Human Services Licensing/Division of Licensing - Northeast Region City Home Headquartered Contact Name Brooke Blaker Contact Email bblaker@pa.gov + Description + Benefits + Questions THE POSITION Are you passionate about ensuring the well-being and safety of residents in personal care homes and assisted living facilities? The Bureau of Human Services Licensing is currently seeking a Human Services Licensing Representative to conduct inspections and investigations to ensure compliance with applicable statutes, regulations, policies, and procedures. This position offers a high level of independence and discretion, providing the opportunity to make a difference in the lives of Pennsylvania citizens by ensuring they receive the quality of care they deserve. Apply today to join our fantastic organization and contribute to maintaining the high standards of care in personal care homes and assisted living residences! DESCRIPTION OF WORK As part of the Bureau of Human Services Licensing in the Office of Long-Term Living, you will conduct inspections for the purpose of enforcing state laws and regulations governing the licensing of personal care homes and assisted living residences to ensure the health, safety, and well-being of personal care home and assisted living residence clients. In this role, you will conduct inspections of facilities to ensure regulations are being met, conduct investigations, identify violations, and review these violations with the facility staff. You will travel in the Northeast Region to oversee the licensing requirements of personal care homes and assisted living residences. Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50416482) . Work Schedule and Additional Information: + Full-time employment, 37.5 hours per week + Work hours are 9:00 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch. + This is a home headquartered position which will require you to be headquartered at your home and travel to worksites to complete your work duties. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. + Travel: You will be required to travel to the Northeast Region which includes Berks, Bradford, Cameron, Carbon, Clinton, Centre, Columbia, Lackawanna, Lehigh, Luzerne, Lycoming, Monroe, Montour, Northampton, Northumberland, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, and Wyoming counties. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Two years of professional experience gathering and analyzing information in a social service or law enforcement program, and a bachelor’s degree;or + An equivalent combination of experience and training. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + Hiring preference for this vacancy may be given to candidates who live within Berks, Bradford, Cameron, Carbon, Clinton, Centre, Columbia, Lackawanna, Lehigh, Luzerne, Lycoming, Monroe, Montour, Northampton, Northumberland, Pike, Potter, Schuylkill, Snyder, Sullivan, Susquehanna, Tioga, Union, Wayne, or Wyoming counties. If no eligible candidates who live within these counties apply for this position, candidates who reside in other counties may be considered. + You must be able to perform essential job functions. How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: + Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov . Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/testoncefor this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 How many years of full-time professional experience gathering and analyzing information in a social service or law enforcement program do you possess? + 2 years or more + 1 but less than 2 years + Less than 1 year + None 02 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 03 How much graduate coursework have you completed in the social services or law enforcement field of study? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting visitingwww.naces.organd clicking the Evaluation Services Link. For additional information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted. + 30 credits or more + Less than 30 credits + None 04 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . + Yes 05 WORK BEHAVIOR 1 – CONDUCT INSPECTIONS Conduct inspections of personal care homes and assisted living residences including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to determine compliance with state laws and regulations related to the licensing of personal care homes and assisted living residences. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience conducting inspections of service provider facilities including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to measure regulation compliance in an ADULT RESIDENTIAL environment. + B. I have experience conducting inspections of service provider facilities including physical site conditions, facility operations, staff records, resident records, and written policies and procedures to measure regulation compliance in a HUMAN SERVICES environment. + C. I have experience conducting inspections of facilities including physical site conditions, facility operations, staff records, individual records, and written policies and procedures to measure regulation compliance in an environment OTHER THAN human services. + D. I have NO experience related to this work behavior. 06 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which related to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type(s) of inspections you performed. + The actual duties you performed related to conducting inspections. + Your level of responsibility. 07 WORK BEHAVIOR 2 – CONDUCT INVESTIGATIONS Conduct complaint and incident investigations based on factors such as conditions, care, abuse, neglect, etc. of personal care homes and assisted living residences by interviewing administrators, staff members, residents, and others to obtain information on allegations. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience conducting investigations based on factors such as conditions, care, abuse, neglect, etc. in an ADULT RESIDENTIAL environment by interviewing administrators, staff members, residents, and others to obtain information on allegations. + B. I have experience conducting investigations based on factors such as conditions, care, abuse, neglect, etc. in a HUMAN SERVICES environment by interviewing administrators, staff members, residents, and others to obtain information on allegations. + C. I have experience conducting investigations in an environment OTHER THAN human services. + D. I have NO experience related to this work behavior. 08 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which related to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type(s) of investigation you conducted. + The actual duties you performed related to conducting investigations. + Your level of responsibility. 09 WORK BEHAVIOR 3 – WRITE REPORTS Write narrative violation reports/licensing inspection summaries related to regulatory compliance, licensing, and facility and operations monitoring. Levels of Performance Select the Level of Performance that best describes your claim. + A. I have experience writing narrative reports related to regulatory compliance, licensing, facility or operations monitoring, or technical assistance activities. + B. I have experience writing narrative reports related to investigations or incidents. + C. I have experience writing narrative reports on topics other than listed above. + D. I have successfully completed college-level coursework related to technical writing. + E. I have NO experience or training related to this work behavior. 10 In the text box below, please describe your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which related to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The type(s) of narrative reports you prepared. + Your level of responsibility. 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov