Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.
Job DescriptionThis engineer participates in pre- and post-sales HVACR technical support, which includes providing commissioning, installation, testing and maintenance services to customers. Responsibilities include correctly applying the product portfolio.
Duties include, but are not limited to:
Provide customer technical support in the setup, configuring, troubleshooting and operating of products.Provide necessary training to the sales group and customers on the features and proper use and application of product lines.Provide customer-specific programming and parameter settings for custom applications as needed. QualificationsRequires a bachelor's degree or an equivalent combination of education and experience. Requires at least 1 year related experience.
Excellent customer service skills, strong math and mechanical knowledge. Has substantial knowledge of calculations required for correctly applying equipment and equipment integration. Must have strong written and verbal communication skills. Able to use Microsoft Office and Customer Relationship Management software.