Welcome page Returning Candidate? Log back in! HVAC Area Service Manager Job Locations US-NC-Charlotte ID 2024-4116 Category Field Operations Position Type Regular Full-Time Location/Org Data : Name Charlotte, NC Compensation Min USD $70,000.00/Yr. Compensation Max USD $75,000.00/Yr. Overview

 

Overview:

We are proud to be America’s Largest Independent Self-Performing HVAC/R Service Provider. Over the past 30 years, our continued focus on Quality, Value, and Integrity has enabled us to create strong relationships with thousands of long-term customer partners.

 

As we continue to expand, our focus remains on providing a top-notch work experience for our employees.  If you are a quality-oriented individual who values integrity and hard work, then we want to talk to you!  With our excellent review ratings on both Indeed and Glassdoor, Nextech has become the place to be for those in the HVAC Industry.  Come join our team and start moving your career forward!

 

 

Role:  Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians.  In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.

 

Benefits:  

Excellent Health Insurance options including a FREE employee only optionDental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance optionsFREE life insurance equal to your annualized pay rate401k with a 50% match up to the first 6% of your contributions7 paid Holidays2 paid Personal days10 paid Vacation days

 

 

Responsibilities Active participation in recruiting and hiring of Technicians.Responsible for supervision and development of technician workforce.Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needsEnsure Technician productivity meets or exceeds goals set at their review or during the hiring processEnsure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)Handle escalated service issues that are field/technician relatedDevelop training plan for all assigned Technicians using Company training materialsResponsible for technical support and quality of work for the areaPerform ride along with TechniciansEvaluate and perform annual Technician reviews with VPs approvalBe a positive image and role model to Technician groupProtect the company’s image, appearance and reputationAlways be the example of safety Enforce company policies Maintain local customer relationships for assigned area with RSM and Account Managers 

Service Meetings:

Conduct weekly service meeting Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doingProvide recognition to top performersPerform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)Inspect equipment, make sure all technicians have the proper PPEDiscuss safety topics weeklyReview new customer requirementsGo over callbacks and results/additional repairs neededReceive feedback from Technicians on office scheduling/issues Qualifications Minimum of 10 years as an HVAC Service Technician, Management experience is a plusTechnical knowledge necessary to provide value to our technicians and customersMaintain continuous education in the technical fieldMust be able to conduct professional conversation with customers and resolve concerns locally before they escalateStrong attention to detail and qualityStrong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlinesAbility to focus on desired resultsAbility to adapt to very fast-paced environment and deadlinesMaintain a clean and professional appearanceMust be able to travel as neededExperience in recruiting and hiring Technicians

Physical requirements:

Must be able to lift 100 pounds.Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.Must not exceed ladder ratingsExtensive kneeling and squattingMust be able to climb ladders multiple timesMust be able to haul equipment and tools to roof via laddersMust be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.

 

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Nextech North America is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Nextech North America is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Nextech North America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Nextech North America will not tolerate discrimination or harassment based on any of these characteristics. Application FAQs

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