HVAC Regional Operations Manager Job Locations US-OH-Cleveland Requisition # 2024-46888 Category Service Operations Shift / Hours Regular Company Overview

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

 

Benefits:

For information regarding our impressive benefits package, please visit our website at: LII Benefits.  We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more!  Note: benefits may vary depending on the position and are subject to change.

Job Description

 

Leads, supports, and coaches Lennox National Account Services (NAS) Branch Managers within an NAS region to ensure consistency of complying with policies, procedures, and processes as well as achieving established performance goals.  A Regional Manager is also ultimately responsible for ensuring the highest level of customer service throughout the region. A Regional Manager is a role model and leader who must solve problems, make informed decisions and manage resources wisely in order to achieve maximum results with integrity and a high level of professionalism.

 

Duties include, but are not limited to:

Supports, coaches, and mentors Lennox NAS Branch Managers to ensure overall successBranch Evaluations: Meets with each BranchManager monthly.  Visits branch monthly, reviews operations to ensure the proper implementation of policies, procedures, and processes consistent with the Lennox NAS business modelSafety: Reviews region safety records monthly to ensure branch are actively implementing best safety practices and are following all prescribed policies, procedures, and processesFinancial: Reviews each branch's financial performance monthly and defines the best course of action to achieve regional budget and profitability goals.Recruitment: Conducts monthly review of staffing status to ensure the appropriate recruitment activities, HR practices, and actions to meet growth goals.  Ensures the Managers in the region have the proper tools and support to recruit, on-board and develop employeesCustomer: Reviews, develops, and maintains customer alignment structure within the region to ensure effective and efficient customer engagementTraining:  Defines and develops training goals within the region to ensure all personnel are equipped and ready to meet business requirements.  Trains  Managers to organize effectively and to develop strategies and goals to meet Lennox NAS objectives.  Constantly monitors Managers’ leadership ability and the ability to follow through on a chosen path or course of actionCommunication: Effectively communicates Lennox NAS strategies and goals to meet objectivesDrives profitability and success throughout the Region Qualifications Minimum five years successful managerial experienceAssociate’s (A.A.) or equivalent from two year college or technical school or related experienceSuccessful track record in the areas of profitabilty, cost control, and business growthHVAC insutry preferred; Service, Construction management a plusComputer skills and proficiency in MS Office softwareAbility to develop and train work force, build relationshipsAbility to adjust priorities and manage time wisely in a fast-paced environmentAbility to communicate in a clear, concise, understandable manner, and listen attentivelyNATE certification, CMS certification a plus

WE VALUE DIVERSITY

Here at Lennox, we believe that diversity and inclusion is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Our goal is to build workplaces that reflect the communities where we live and work, support the growth and development of each team member as they strive to reach their full potential, and empower them to be their authentic selves. Lennox is an equal opportunity employer.

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