Make your mark at the world’s largest HVAC company
Daikin Applied is seeking a Service Coordinator II in our Washington DC (Bowie, MD) office. The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office.
Location: In office, Bowie, MD.
What you will do:
Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance). Handle customer inquiries and route questions of technical nature to the appropriate resource. Track time and attendance for Technicians. Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed. Invoice and bill customers. Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received. Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job. Coordinate warranty administration process. Order parts and tracks shipments. Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes. Maintain OSHA logs. Answer telephones and greets customers and maintains professional and courteous customer contact. Organize and coordinates inventory process. Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment. Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources. Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.
What’s in it for you:
The ability to make an impact and shape your career with a company that is passionate about growth The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
Minimum Qualifications:
2 year degree or related experience 5-7 years of related experience in Mechanical, Electrical, or Plumbing service field Working knowledge of Microsoft Office Suite Strong written and verbal communication skills Strong organization, problem-solving, and customer service skills
Preferred Qualifications:
Bachelor's degree may be considered in lieu of work experience Experience with Astea or any other service tracking software
Work visa sponsorship is not available for this position.
Benefits:
Daikin Applied offers the following benefits for this position, subject to applicable eligibility requirements
Multiple Medical insurance plan options + Dental and Vision insurance 401K retirement plan with employer contributions matching 100% of the first 3% an employee contributes and 50% on the next 2% of employee contributions Company provided life insurance + optional employee paid voluntary life insurance, dependent life coverage and voluntary accident coverage Short term and long term disability 120 hours (3 weeks) Paid Time Off for new employees + 11 company paid holidays 40 hours paid sick time Paid Parental Leave and Tuition Reimbursement after 6 months of continuous service
The typical hourly pay rate for this position ranges from $31.50 - $39.50 in Maryland. The range displayed represents the pay range for all positions in the job grade which this position falls. Individual base pay will depend on a wide range of factors including your skills, qualifications, experience, and location.
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