Job Title: Service ManagerJob Description We are looking for an additional Service Manager to join our team in Raleigh, NC. You will be one of three Service Managers and will manage 10-12 HVAC technicians in commercial and industrial work. Responsibilities + Providing exceptional customer service to our customers by meeting or exceeding customer requirements and commitments through the management and optimization of company resources (skilled manpower, materials, tools, and equipment). + Implementing service and business processes (best practices) and assisting in continuous improvement of these processes. + Managing a team of experienced HVAC Service Technicians, including recruitment, development/training, goal setting, management, and performance management. + Supporting the sales organization with pricing and business operations input for customer sales proposals. + Daily time review/approval, invoicing review/approval, contract performance review/management, and job summary report review/approval. + Being a champion for our strong safety culture. Essential Skills + Mechanical knowledge + HVAC expertise + Service management experience + Customer service skills + Management and leadership experience + Business operations experience + Field service and repair experience Additional Skills & Qualifications + Excellent customer service skills that help drive customer loyalty. + Experience supervising local and remote field service technicians to optimize their customer assignments, skills, and productivity. + Ability to leverage appropriate communication strategies (email, phone call, etc.) to be highly effective at managing customer expectations on a proactive basis. + Broad knowledge of commercial and industrial HVAC equipment and Building Automation System applications. + Strong foundation for technical troubleshooting and the ability to make good business decisions. + Organizational and follow-up skills to provide timely feedback to customers and assign resources. + Effective delegation skills to meet/exceed customer expectations and help develop skills of employees. + Experience with Microsoft Office (Outlook, Excel, Word) and MobileTech service management tools and apps. + H1, H2, and H3 license, or willingness to obtain. + Valid driver's license and clean driving record. + Experience with Key2Act / WennSoft / Great Plains Software is a plus. Work Environment The candidate will work out of our Raleigh office and will need to travel to oversee local jobs, meet with clients, etc. The company offers strong pay and benefits, emphasizes a positive office culture, and is involved with the local community. Additionally, the company provides vehicles, phones, and yearly performance bonuses. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.