AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud platform that powers thousands of businesses in over 190 countries. AWS’ Infrastructure Supply Chain & Procurement (ISCaP) organization works to deliver cutting-edge solutions to source, build, and maintain socially responsible data center supply chains. We are a team of highly-motivated, engaged, and responsive professionals who enable the core sustainable infrastructure of AWS. Join our team and be a part of history as we deliver results for the largest cloud services company on Earth! We seek an Inventory Planning Support Tech in the data center operations space.

We are looking for a results-oriented individual to support the inventory planning teams in ensuring a high level of spare part availability. You will work daily with operation teams to manage server/networking ticketing queues and coordinate transfers of inventory between sites and countries, ensuring timely completion. In this role, you must be a self-starter, possess strong verbal and written communication skills. You must be detail-oriented and work independently to generate quality outputs in an ambiguous environment. You must have a professional demeanor and communicate appropriately with people at every level, from technicians to upper management.

Operating in a fast-moving environment, you will be required to work autonomously, taking complete control and responsibility for achieving downstream part availability. This role provides an opportunity to develop original ideas, approaches, and solutions in a competitive and ever-changing business climate.

Key job responsibilities
• Triage inflow and outflow of break/fix tickets for the Global Inventory Planning team. Validate ticket part request against bill of material. Update and reassign pending break/fix tickets with part recommendations.

• Monitor and review inbound purchase order data, track inbound deliveries and ensure logistics receiving accuracy within the inventory management and financial systems.

• Engage Logistics teams regarding inventory discrepancies and obtain an estimated part delivery time to site.

• Log delivery issues into a tracker for fulfillment/ordering escalation and resolution.

• Monitor report, to update ticket coding inaccuracies and update delivery status, tracking details, and ETAs within ticket.

• Interface with Global Planning team members regarding part availability and ticketing trends.

• Work closely with global Logistics teams for domestics and international inventory part transfers.

• Provide updates and feedback to internal and external teams on a daily basis.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Respond promptly to customer inquiries.

• Sustain productivity metrics while managing multiple assignments at once, deal with ambiguity and rapidly-changing priorities.


A day in the life
You will be part of the AWS Supply Chain team working with Global Stakeholders, Data Center Operation, TPMs, and System Engineers to address inbound tickets within a 3-day SLA. Our Inventory Planning Support Tech, at times, will be the first point of contact for our Infra-Ops teams globally. In this role you will communicate often with operational teams who require guidance or deep dives associated with part availability, part allocation details, and statuses of tickets pending triage.

About the team
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Infra-Ops Planning & Sourcing (IPS) team aims to anticipate the need before it happens. If our pro-activity fails we re-actively fulfill the need. Hence, we deliver this service to our customers via 1- advance planning and/or 2- tickets. You will work cross-functionally to address tickets entering into our primary ticketing queues. As an HW Commodity Specialist you will address inbound tickets by providing timely updates and by reporting inventory issues found virtually that will impact part availability.