Job Title: Hybrid Customer Service Representative

ResponsibilitiesMaintain timely and effective communication with internal staff, Independent Contractors (ICs), and pickup/delivery contacts via email and telephone. Execute and manage customer-vehicle relocation service orders, ensuring accurate data input and tracking in Microsoft Dynamics 365. Coordinate the pick-up and drop-off of vehicles between drivers, customers, and external field offices, ensuring smooth operations. Develop and maintain professional working relationships with clients, field offices, co-workers, and vendors to provide exceptional customer service. Ensure high accuracy in preparing and documenting information, and follow standard processes to maintain operational efficiency and customer satisfaction.

Qualifications MUST have own equipment (NO iPad, Chromebook, Tablet)6+ months of data entry and customer service experienceComfortability operating in a fast-paced environmentExperience using CRMs and Excel Spreadsheets for tracking dataProficiency in typing 35+ WPM
Work Environment

The role requires working Monday – Friday, 9:00 AM – 6:00 PM, in a hybrid setup with 2 days onsite in Gainesville, VA (Tuesday and Wednesday) and 3 days remote.

Pay and Benefits

The pay range for this position is $17.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Gainesville,VA.

Application Deadline

This position is anticipated to close on Mar 12, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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