**Job Description:** Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets. Some of its products include welding equipment, automotive components, construction materials and commercial food equipment. The Food Equipment Group is one of seven ITW decentralized business segments. This position (in office) is in the Hobart Warewash Division at its Troy, Ohio facility, located 20 minutes north of Dayton, Ohio. The Warewash Business Division produces Hobart brand commercial dishwashers that are used in hotels, casinos, restaurants, cruise ships, schools, universities and retail establishments. We are the industry leader and seeking to expand our growth in existing served markets as well as new markets. As the IT Analyst you will provide end-user help desk support and technical support for the Warewash business systems. This includes maintenance of installed infrastructure hardware and software, as well as the upgrading, installation and configuration of these technologies and associated applications. This role will assist with the development, testing, implementation, and support of processes and requests to support the Warewash Business Division. This position supports multiple platforms including servers, desktops, laptops, mobile devices, switches, firewalls, and other network devices. This position also requires independent work, sharing information and assisting others with work assignments. Candidates for this position must have excellent problem-solving skills in order to diagnose, evaluate and resolve problem situations. **What you will do:** + Set up and maintain laptops and desktops for end users, according to established standards + Maintain a secure environment through Active Directory and established security policies and procedures + Assist in maintaining Warewash servers, networking, and infrastructure as needed + Provide technical support for critical business application, such as ERP (Epicor) and Engineering systems + Develop SQL queries and processes to support business needs + Assist in system software upgrades as needed + Support new and existing Information Technology initiatives **What we are looking for:** + Familiarity with Microsoft Windows Operating Systems, including servers and personal computers + Working knowledge of Microsoft SQL Server environment + Familiarity with Microsoft SharePoint + Excellent working knowledge of MS Office 365 applications + Ability to work in a highly innovative, design-driven environment + An individual with logical, deductive reasoning skills + Ability to organize and execute projects within specified timelines + Ability to effectively interact with staff at all levels + Complex problem solver and who is detailed-oriented + Present a good attitude and team thinking + Knowledge of ITIL principles and practices + Basic knowledge of IT project management skills + Willingness to continuously learn and improve + Strong organizational & documentation skills + Familiar with Cyber Security and security hardening **Education and Experience:** + Associate's degree in information systems, Information Technology, or Computer Science + Minimum of 4 years of experience preferred + Handling multiple work assignments concurrently + Effective oral and written communications as well as effective presentation skills Take this opportunity to join a successful and enthusiastic global team where we value the inclusion of diverse team members. You will enjoy a competitive salary and generous benefits that includes health, dental, life and STD/LTD insurance, 401k (with match), and an education tuition reimbursement program.