Job Description:

Illinois Tool Works (ITW) is a Fortune 200 company that produces diversified products in global markets.  Some of its products include welding equipment, automotive components, construction materials and commercial food equipment.  The Food Equipment Group is one of seven ITW decentralized business segments.  This position (in office) is in the Hobart Warewash Division at its Troy, Ohio facility, located 20 minutes north of Dayton, Ohio. 

The Warewash Business Division produces Hobart brand commercial dishwashers that are used in hotels, casinos, restaurants, cruise ships, schools, universities and retail establishments.  We are the industry leader and seeking to expand our growth in existing served markets as well as new markets.   

As the IT Analyst you will provide end-user help desk support and technical support for the Warewash business systems. This includes maintenance of installed infrastructure hardware and software, as well as the upgrading, installation and configuration of these technologies and associated applications.  This role will assist with the development, testing, implementation, and support of processes and requests to support the Warewash Business Division.  This position supports multiple platforms including servers, desktops, laptops, mobile devices, switches, firewalls, and other network devices. This position also requires independent work, sharing information and assisting others with work assignments. Candidates for this position must have excellent problem-solving skills in order to diagnose, evaluate and resolve problem situations.

What you will do:

Set up and maintain laptops and desktops for end users, according to established standardsMaintain a secure environment through Active Directory and established security policies and proceduresAssist in maintaining Warewash servers, networking, and infrastructure as neededProvide technical support for critical business application, such as ERP (Epicor) and Engineering systemsDevelop SQL queries and processes to support business needsAssist in system software upgrades as neededSupport new and existing Information Technology initiatives

What we are looking for: 

Familiarity with Microsoft Windows Operating Systems, including servers and personal computersWorking knowledge of Microsoft SQL Server environmentFamiliarity with Microsoft SharePoint Excellent working knowledge of MS Office 365 applicationsAbility to work in a highly innovative, design-driven environmentAn individual with logical, deductive reasoning skillsAbility to organize and execute projects within specified timelinesAbility to effectively interact with staff at all levelsComplex problem solver and who is detailed-orientedPresent a good attitude and team thinkingKnowledge of ITIL principles and practicesBasic knowledge of IT project management skillsWillingness to continuously learn and improveStrong organizational & documentation skillsFamiliar with Cyber Security and security hardening

Education and Experience:

Associate's degree in information systems, Information Technology, or Computer Science Minimum of 4 years of experience preferredHandling multiple work assignments concurrentlyEffective oral and written communications as well as effective presentation skills

Take this opportunity to join a successful and enthusiastic global team where we value the inclusion of diverse team members.  You will enjoy a competitive salary and generous benefits that includes health, dental, life and STD/LTD insurance, 401k (with match), and an education tuition reimbursement program.