Altera managed services IT Team located at Springhill Medical Center in Mobile, Alabama is seeking entry to mid-level candidate with IT experience.  You will join a highly motivated IT team responsible for daily operations, maintenance and implementations of new systems. This includes systems such as the clinical EHR, financial management, supply chain management, payroll/human resources  and more.  The position provides a range of technical and functional software services.  This is an exciting opportunity to work for a large healthcare information technology company.  Altera Digital health provides managed services to Springhill Medical Center’s facilities and is located on the hospital’s main site in beautiful midtown Mobile, AL.

 

Summary: The IT Computer Operator is responsible for supporting business processes, application and technical support and developing/maintaining non-clinical systems.

 

Key Responsibilities

Identifying and correcting file and system errors Performing data processing operations according to a business production schedule Collaborating with Programmers and Systems Analysts to coordinate testing environments and resolve system problems Answering questions and troubleshooting problems for users Assist Database Administrators, Developers and Engineers with daily processes and maintenance of technical systems Troubleshoot basic-to-complex technical issues while providing thorough documentation and excellent communication to the customer Codes, tests, debugs, implements, and documents programs or technical configuration Ensure programs meet technical specifications and standards Interact with Business and clinical representatives during the software upgrades,  testing process and configuration changes Perform technical application configuration and configure /run reports as they are requested Assist in resolving support calls escalated by the Service Desk Working and updating tickets from a ticketing system Following Best Practice

 

Qualifications:

Associate/Bachelor’s Degree in Information Systems, Computer Science or related degree preferred Minimum 2 years job related experience Excellent communication skills, strong analytical and technical capabilities, stay current with technology trends Ability to easily learn and support new systems and applications Thorough attention to detail, superb work ethic, organized with great time management skills Must be authorized to work in the US