Experience and Technical Skills:

· 5+ years proven professional experience in I.T. end user support and network administration with increasing responsibilities.

· Support of local area networks, VPN remote access in an MS Windows environment

· Full understanding of MS Active Directory infrastructure and file sharing security

· Experience with all MS 365 office applications, especially Microsoft Outlook and MS Teams, and Office application.

· Good understanding of Mobile Devices with experience supporting them

· Basic Knowledge of networking hardware, cabling, and TCP-IP Networking principles

· The ability to perform basic TCP-IP network troubleshooting

· Proven track record of Network Troubleshooting experience highly desired

· Hands on experience with installing and supporting a wide variety of computing hardware & software

· Demonstrated knowledge of IT Support Troubleshooting

· Proven experience in installing and configuring operating systems, networked and local printers, and business applications

· System User administration in a client-server environment, trouble-shooting connectivity, and system user authentication issues.

· IT support ticketing system experience desired

· Experience with Digital and VoIP Phone Systems (NEC Univerge SV Series is a plus)

· MS SQL Server Database administrative support experience

· Experience with ERP software, SAGE 500 experience highly desired

· Crystal Reports - report design and modification skills