Position: IA1- Box Office Assistant – International Film Festival of Ottawa (IFFO)

Desired Contract Length: 26 Weeks             Start Date: December 16, 2024       End Date: Initial term approved to the Province of Ontario’s current fiscal year end, March 31, 2025.  Additional weeks, is  pending the approval of Ottawa Festivals’ fiscal year (2025-2026) agreement with the Province of Ontario.

Work Schedule:  4 business days / 32 hours per week                              Work Location:  Arts Court, 2 Daly Ave

Job Summary: This position is funded through Ontario’s Job Creation Partnership (see more details below). The IFFO is Ottawa’s newest film festival hosted by the Canadian Film Institute. The Festival includes 30+ film screenings, filmmaker talks, and industry events Screen Summit and Save As. The IFFO Box Office Assistant will work with the Managing Director to plan and execute all aspects of the festival related to box office sales and volunteers.

Responsibilities:

Respond to questions from the public about the Festival, including pass and ticket sales.  Handle all aspects of pass sales, including communication with customers, staff, sponsors, and guests; update the contact database; print and assemble physical passes.  Assist with bookkeeping, recording transactions in Quickbooks, and creating daily reports.   Handle all aspects of ticket sales, including creating and maintaining events, discount codes, and other data in the Festival’s ticketing platform; communication with the public and customers; learning the Eventive box office system and training box office cashiers on it; supervising box office cashiers during the Festiva.l  Assist with volunteer management, recruitment, communication, and shift organizing; training and supervising.  Assist with general office administration. 

Skills and Qualifications:

Excellent communication with colleagues and customers (verbal and written)  Good organizational skills and initiative  Attention to detail and accuracy  French language fluency (verbal and written) is an asset  Experience working with cash, sales, and customer service  Experience training and supervising volunteers or staff is an asset  Ability to consistently meet deadlines  Strong computer skills: the ability to quickly learn new programs/platforms and to take the initiative to troubleshoot

Additional Qualifications Required:

Candidate eligibility for JCP is determined according to the following criteria: 

An unemployed job seeker or those employed less than 20 hours per week.   A permanent resident living in Ontario who is legally authorized to work in Canada.  Meet at least 1 of the following criteria: Has an established Employment Insurance (EI) benefit period.  Previously established an EI benefit period that has ended within the previous 60 months.  Paid employee EI premiums (e.g. Box 18 on the T4) in at least 3 of the last 10 years while earnings have been at least $2000 in each of those years.  Received the Employment Insurance Emergency Response benefit (CERB) within the previous 60 months. 

NOTE: Persons currently enrolled in full-time academic studies are not eligible for consideration. Those who qualify to establish an Employment Insurance (EI) claim must do so prior to being considered for JCP participation.   

Remuneration:

$688 (gross) per week paid biweekly by the Province of Ontario (average hourly rate: $21.50 based on 4 days/32 hours).

Learning Opportunities and Additional Benefits

Work behind the scenes of a dynamic, local film festival Learn and/or level up your proficiency in platforms like Airtable, Eventive, Quickbooks, Stripe, Eventival, and more Dedicated in-house seminars to learn about all aspects of event management Meet people within the local, Canadian, and international film industry

What’s Next?

Forward your resume and cover letter to [email protected]. Please note, only selected candidates who meet the JCP eligibility criteria will be contacted for an interview; applicants must indicate how they meet the eligibility in their email and/or cover letter. To learn more about the JCP program, please visit:  https://www.ottawafestivals.ca/jobs/jcp-overview/. Ottawa Festivals welcomes and encourages applications from all eligible individuals.

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