**Overview** **Title:** Amenity Cart Agent **Pay Rate:** 17.00 per hour **Location:** Dulles International Airport **Job Classification:** Full-Time, Non-Exempt MUST BE WILLING TO WORK ON **Saturday, Sunday, and three days from the weekdays. (total of 5 consecutive days).** You will have two days consecutive days off between Monday and Friday. The **Amenity Cart Agent** is responsible for United Airlines’ Amenity Cart Support during their shift. This includes receiving inventory and restocking carts. Maintaining the carts and the stockroom while complying with first-in-first-out. **Essential Functions** + Comply with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities. + Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, clients, etc. + Ensure the highest quality of customer satisfaction. + Will receive inventory, stock storage room, and break down boxes. + Maintain amenity inventory at multiple storage locations and designated cart holding locations (up to 100 Carts throughout the operation). + Perform opening and closing checks of all amenity carts. + Support tracking of cart restocking and deployment, including scanning QR codes and filling out web forms with United-provided devices, at the direction of United local management and/or ABM management. + Position carts to designated flights/areas that United and/or ABM representatives identify. + Ensure carts are fully stocked and report any missing carts to the ABM Amenity Cart Lead. + Clean carts, and rotate products as needed to ensure compliance with product expiration dates. + Support United with limited testing of additional cart concepts. + Maintain stock room cleanliness. + Monitor inventory controls and submit reorder notices. + Answer incoming calls on UA-issued cell phones during hours of operation. + Miscellaneous duties as assigned. **Physical Demands:** + The individual may be required to stand and walk for the majority of the work shift. + Individuals may be required to lift and /or push up to 75 pounds or more for the majority work shift. **Work Environment:** + The work environment may have a moderate to high noise level. + May require exposure to outside weather conditions. **Language Skills:** + Ability to communicate effectively in the English language. + Ability to read and interpret documents such as safety rules, operating and procedure manuals, and handbooks. + Ability to effectively present information and respond to questions from passengers, managers, clients, customers, and the general public. + Must also possess and utilize effective listening skills. **Qualifications** + Must be 18 years of age or older. + Customer Service Experience 1 yr of similar work experience + Must meet all requirements to receive the required airport SIDA badge and Customs Seal (if applicable), including a ten-year work history if available. **MUST have** the following three documents with your PEN for the SIDA Badge Application purposes in case we move you forward for the next steps: + **Identification with Current Address (Choose one)**** + State ID + Driver's License + **Citizenship Verification (Choose one)**** + **US Citizens:** US Passport or US Birth Certificate/Naturalization WITH SSN + **Foreign Nationals:** Green Card or Employment Authorization Document (EAD) accompanied by SSN Card (if a green card is not available) + **EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10 (ineligible to be hired by IAD ABM)** This job description is subject to change at any time, at the discretion of management. REQNUMBER: 102071 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.