Overview Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”  We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.   Job Summary The Account Manager is responsible for leading, planning and managing all operational activities associated within all lines of business in line with ours and carriers’ procedures, policies and brand values. Employee may also be responsible for performing other job duties occasionally as assigned. The expected pay rate is $80k-$85k/yr. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays. Your activities Full responsibility for delivering effective operations services solutions to our customers. Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers. Resolve customer service issues in a timely manner with tact and diplomacy. Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards. Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action. Review new airline and vendor contracts as needed and provide appropriate feedback. Review key performance indicators (KPI's) and convey necessary actions if needed. Meet with customers on a regular basis to get feedback and monitor satisfaction levels. Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees. Build and maintain relationships with key stakeholders. Interview, hire & discipline employees. Employee scheduling. Time & Attendance control. Payroll Your profile University degree or equivalent work experience 3 to 5 years customer services experience Extensive airport operational experience Excellent leadership skills with a proven track record of managing people Above-average ability to work under pressure Excellent oral and written communication skills Numerate and detail oriented What we offer 401(k) Dental insurance Health insurance Life insurance Paid time off Retirement plan Tuition reimbursement Vision insurance At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Visit our website at www.careers.swissport.com to learn more about Life at Swissport. Join Swissport today and be part of a team that connects the world of aviation!